216,890+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,890 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No Updates post application
It has been 5 business days since I submitted my application but no one has contacted me yet on the status. The initial deposit was withdrawn but no updates has been provided.
Insurer: Nationwide
By: customer
Claim issues
I have had this insurance for less than 1 yr on a pup I took in from a shelter in Mississippi. Estimated to be 12 yrs old so yes she has issues. I know all about preexisting conditions but when she has a uti or hemmorghic gastroenteritis, those are not preexisting and everytime I sent in an invoice for a claim I have issues. Mostly they need more info or medical records and I dont have any records prior to May 2 2025 even if she is estimated to be 12y/o. She was picked up as a stray so no info. I can’t give them what I don’t have so it takes several calls and resubmitting claim before they will start to process it. I am switching to healthy paws. Never had issues with them ever over 10-12 yrs I was with them. I was trying to get wellness coverage which healthy paws doesn’t cover but I’m done with them questioning every claim
Insurer: Pets Best
By: Sara Habis
Horrible
Horrible Paid for a year and my claims were never approved
Insurer: Embrace
By: Giovanni Sarmiento
My Veterinarian’s office submitted the…
My Veterinarian’s office submitted the claim and Trupanion was very prompt in confirming receipt and processing the claim. Reimbursement also very prompt
Insurer: Trupanion
By: Judy Sullivan
Seamless reimbursement
My German Shepherd starting having issues with allergies and digestion. The vet bills were covered and the reimbursement was seamless!
Insurer: Spot
By: K S
Really nice representatives have helped…
Really nice representatives have helped me over the phone.
Insurer: Pumpkin
By: Erin
The best pet insurance company around!!
The best pet insurance company around!!
Insurer: Pumpkin
By: Linda
I am extremely disappointed and…
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Ethan W
Good quality service, though app is down sometimes
Site seems to be down fairly often, so I've had to come back to submit a few times... but claims process is easy beyond that and they've paid according to contract every time over the three years I've had them for our dogs.
Insurer: Pets Best
By: Dale Miller
One of the worst insurance experiences…
One of the worst insurance experiences I’ve ever had. Big promises in their marketing, but a completely different reality when you submit a claim. Denied claim, poor communication, and a lot of unnecessary stress. I am now filing a complaint with the State Department of Commerce and Consumer Affairs Insurance Division.
Insurer: Pumpkin
By: Maru P