225,217+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,217 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I Can't Recommend Pets Best Enough!
Usually, I dread dealing with insurance companies (doesn't everyone?!), but Pets Best has been a refreshing exception. We've had our policy for just under a year, and I genuinely couldn't be happier. The customer service has been outstanding, claims are processed promptly, explanations of benefits are clear and easy to understand, and reimbursements for eligible expenses arrive quickly. The coverage has been worth every penny of the annual premium—especially with a mischievous little puppy! I truly can't recommend Pets Best enough. We tell everyone how satisfied we are, and I hope they don't change a thing. I almost never write reviews, so please know that I mean every word of this one. Pets Best was recommended to us by several of my colleagues, and now I'm the one recommending it to my friends, family, and anyone looking to give their pet the best possible care. The greatest gift this insurance provides is peace of mind. When our girl needs veterinary care, we never have to hesitate or worry that the cost of an unexpected accident or illness will force us into difficult decisions. We know she can receive the best care available, and we don't have to carry the financial stress alone. That peace of mind is absolutely priceless, and it's why we'll continue recommending Pets Best to every pet owner we know. THANK YOU Pets Best for outstanding care :)
Insurer: Pets Best
By: JESSICA
Excellent Coverage, Prompt Reimbursement
"Been using your company for several years. For the past 8 months have made monthly claims for my dog's needed injections (which are life-changing). The initial approvals process was clear and prompt, and since then every monthly claim gets reimbursed within days of receipt. I couldn't ask for a better insurance provider!!!!!"
Claims Experience
Very fast payment and covered more than I thought I was going to get back! Very good customer service response too. Very helpful and personable!
Insurer: Adoro
By: Kent
Pet insurance review
The claim process for me was lenghty even though the site claims to process claims quickly. I feel they are looking for reasons to deny the claim. I would not recommend Pets best. They use to be better, i went by previous reviews but not now.
Insurer: Pets Best
By: Beverley
Fast claim processing without delays
I filed 4 separate claims for a cancer diagnosis in my pet, The first claim went to deductible and the subsequent 3 were paid rapidly and without multiple denials or questions. I am very pleased with the speed and process.
Insurer: Pets Best
By: Cynthia
Affordable Pets Best Insurance
I've never had pet insurance but we have a new 1 year old cat so I signed up with Pets Best. At a young age, the insurance is affordable. Still, I didn't know if it would be worthwhile. It was. I added a Wellness Plan and took the cat to my vet for a checkup. Pets Best reimbursed me for her exam, heartworm test and, surprisingly, for her Preventative flea/tick/heartworm meds. That alone was worth the investment. It takes away the worry when I have to take her to the vet. "
Insurance Becomes Unaffordable When You Need It Most
I have been a loyal customer for 12 years, paying my premiums every year without interruption. Now that my dog is a senior and needs insurance the most, the premium has become so high that keeping the policy is no longer affordable. Charging over $5,000 a year for a 12-year-old dog, while still limiting annual coverage to $10,000 and requiring a deductible and co-pay, feels unreasonable. Long-term customers should not be priced out of the coverage they've faithfully paid for over many years. I expected loyalty to matter. Instead, I feel penalized for having kept my pet insured for so long. This has been a very disappointing experience.
Insurer: Fetch Canada
By: Irina Lerman
Easy to compare plans and pricing
Easy to compare plans and pricing. Immediate quote. Very easy to sign up on the website.
Insurer: MetLife
By: Rebecca Downs