Great Experience
We've been customers of Healthy Paws for 5 years and recently had an issue with our dog that would've cost $5k+. Luckily the decisions were very easy to continue with all necessary procedures knowing a large amount of the cost would be offset by our pet insurance. The claim process is simple and we received reimbursement within a few days.
It was an excellent tool to have during an emotional time.
- INSURER:
Healthy Paws
- POSTED: 09/22/2022
- BY: Matt
- BREED: Australian Shepherd Mix
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Trupanion - bad claim experience
The lack of communication was astonishingly bad. Then the stupid stuff that was requested after I contacted Trupanion to see what was causing the delay was equally mind boggling, particularly since they already had the information about her vaccinations.
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Kate
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Denied for TARTAR ???
The most trusted insurance company does NOT cover the most common issue (tooth extraction). Trupanion claimed a "pre-existing condition" because the vet noted tarter build-up on a previous visit.
Most (if not ALL) dogs have this very early in age. I find this an excuse not to pay the $2000 bill.
I will give Trupanion ONE more chance to pay our next claim or I will most likely cancel my policy.
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: GREGORY
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
I was completely satisfied
I was completely satisfied
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Edward
- BREED: Mixed breed
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Your staff interaction was supportive and informative.
Your staff interaction was supportive and informative.
She gave me the link and explained how to navigate the priority response as my fur baby needed surgery within 10 days.
She expressed supportive words for our situation.
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Katherine
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
The process to add claims is easy enough but I think their definition of "preexisting conditions" is way to strict.
The process to add claims is easy enough but I think their definition of "preexisting conditions" is way to strict. Claims were denied because my pet has been to the vet before insurance was added for these issues (e.g., urinary tract and ears), but there's a difference between that and a true preexisting condition that was diagnosed. My pet received no such diagnosis, and I pay good money for the most encompassing insurance policy. Sounds more like the insurance company simply trying to avoid paying claims at all costs.
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Jason
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Donât pay for meds and yearly
Donât pay for meds and yearly
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Ann
- BREED: French Bulldog
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Because the person was polite abd answered every question
Because the person was polite abd answered every question
- INSURER:
Trupanion Canada
- POSTED: 09/21/2022
- BY: Tanis
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Best Pet Insurance
The whole procedure was so easy and Julianna was so caring and helpful.
- INSURER:
Trupanion
- POSTED: 09/21/2022
- BY: Catherine
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
