219,975+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,975 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service experience
I was having a little difficulty getting Fetch all the documents they needed to cover my claim. But today I was lucky enough to reach Rachel on the phone and I am feeling very reassured that everything will be resolved. She took ownership of the issue and set things in motion right away. And she was so nice and friendly while doing it. I told her Fetch was lucky to have her on their team. I'm so grateful.
Insurer: Fetch
By: Karen Frost
Good website experience and quick…
Good website experience and quick refund.
Insurer: Spot
By: Leigh Nieman
You are the best
You are the best, easy to upload claims, fast response! So glad my puppy Reuben is part of the family, thank you so much!
Insurer: Spot
By: Brett
No one at Embrace Insurance Claims will take my calls
Claims adjuster JH provided horrible customer service. I have no active claims with Embrace but was going through an appeal on pre-med history review with claims adjuster JH. I challenged her on how she could take an opposing view than my vet with over 30 years' experience with only having a few years vet tech experience. She promptly ended the phone call and now Embrace will not take my phone calls. In my opinion and my advice to others is that if you have a claim or appeal request that it not be handled by JH.
Insurer: Embrace
By: Rick Hess
Wellness visits not reimbursed
Paid for the extra Wellness coverage, and the limit did not come close to covering my cat’s neuter. I thought I was buying the most complete policy, but instead they classified my cat’s pre-neuter visit as a wellness exam. Even before this, they stopped issuing the point of sale credit card I had used to pay at the vet office, so that now the only option for credit for veterinary care at the clinic is Care Credit. There has been a series of disappointments for me with this company, such as when they automatically renewed my policy and charged my debit card for $600 without my knowledge or any notification. I was really counting on getting reimbursed for kitty’s procedure. I will definitely be exploring other options such as USAA or Costco after this latest disappointment.
Insurer: Embrace
By: Julianne Liberty
If it wasn't for Pet's Best my pet…
If it wasn't for Pet's Best my pet probably wouldn't be here. You guys are the best!
Insurer: Pets Best
By: Joe Gracia
Very easy to use
Very easy to use! Plain and clear! Quick response times.
Insurer: Pets Best
By: Natasha Cook
Amazing
Super helpful and responsive, would recommend to anyone!
Insurer: Prudent Pet
By: taralynn.langmadegmail.com
I have never been unhappy with Embrace…
I have never been unhappy with Embrace with the exception of a couple of claims that were filed late. Overall they are exceptional however they need more customer service people bigtime.
Insurer: Embrace
By: Eileen Mirchel
very helpful worker doing the quote!
ty! v helpful!
Insurer: Nationwide
By: Corey