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Policy began July 2023
Policy began July 2023. Claims had successfully been processed. Then he had surgery July 17, 2024. First, you said it was his first claim. Incorrect. Then, it took months to get the claim processed, citing Embrace required more complete medical history. A summary report was provided by his previous veterinary clinics and there were no indications of his having any masses removed. There was no need to bother veterinarians and their staff to get "itemized, physician notes" and you had no right to demand them. Now that you have them, send me copies so this doesn't happen again! The contract states: Your Pet must have been examined by a Veterinarian in the twelve (12) months prior to the Pet Original Start Date as shown on the Schedule Page(s) or within fourteen (14) days after the Pet Original Start Date. Failure to do so may result in your policy defaulting to an Accident only policy. Meaning you will have no Illness Coverage and your Illness premium will be refunded. You may add Illness Coverage back onto your policy once a qualifying Veterinarian has examined your Pet and detailed records for the exam are available to us. This will result in your Illness Waiting Period end date changing to the date of the first exam. No Illness Coverage is available until a qualifying Veterinarian has examined your Pet, and Pre-existing Conditions, if any, may be determined upon the date of the qualifying Veterinarian's examination. This exam was conducted within the timeframe and you had the detailed records. There was no reason other than trying to delay or get out of processing the claim and making payment. I was surprised when his annual exam was processed timely and the amount covered. So, I am staying with Embrace at this time.
Insurer: Embrace
By: Mrs. Ellette Vinyard
Excellent service
Don was exceptionally helpful in helping me sort out a situation with a claim that I had. I had tried to sort it out through the app and ultimately called for customer service. I was very Grateful for Dan’s assistance, his compassion and his patience. He quickly had the situation sorted through and I received email of resolution that afternoon. Excellent service.
Insurer: Fetch
By: Michelle Scharlow
Very happy I chose Embrace pet insurance
At this point in time I am very happy I chose Embrace pet insurance. Our pug, Bobo Loco, will be three in February. At his one year check up at the vet something told me to take the plunge with starting pet insurance for him. Lean, with long legs, he is a very active, acrobatic pug that loves to run, leap and jump. And also likes to eat sticks. After some research I signed him up with Embrace within hours of that visit. So happy that I did, as I have filed 4 claims since October 2024. Filing a claim is fast and easy and there is a quick response time from Embrace. Very happy, so far, with the efficiency of Embrace.
Insurer: Embrace
By: Patty
I'm not that handy when it comes to…
I'm not that handy when it comes to technology. Don was patient and understanding with my questions. He walked me through the claims process very quickly and made sure I understood the instructions. He was awesome today and I appreciate his professional attitude. Thank you Don
Insurer: Fetch
By: Curtis Tassie
Don was really supportive and walked me…
Don was really supportive and walked me through the process for submitting my claims. I was quite stressed and appreciated his time in walking me through it.
Insurer: Fetch Canada
By: Terry Aitken
A great experience
Amanda was such a great resource with helping me better understand my policy and was glad to have been connected to her! She is highly educated and passionate in her role with pet insurance!
Insurer: Fetch
By: Julian Halbirt
Fast process and easy to claim
Fast process and easy to claim. the app has a little problem of not letting me entering the amount of invoice, but PC portal works great. My dog just left yesterday. RIP Talia. and thanks Embrace for all the support during my claims, made me confident to say yes to all possible treatment without concern of financial hardship.
Insurer: Embrace
By: xiaoxue feng
seems to have gone downhill
seems to have gone downhill, in my claim submissions give them what they need and they make something more out of visit then it is, to get out of paying on claim a pain in the butt and pocket, letting them know it isnt a wellcare visit but visits for on going medical issues with my dog. Two visits on stomach issues, an infection w/bleeding in gland and diarrhea Dr notes clearing stating medical visit and symptoms 2 visits in November
Insurer: Embrace
By: BB
Professional, caring and efficient
Very quick response with billing questions and reimbursement issues. Very caring and compassionate over the phone.
Insurer: Embrace
By: Janice Fictum