219,975+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,975 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to sign up -Insurance
Easy to sign up. Awaiting affective date to use.
Insurer: Pumpkin
By: Claudia
I really appreciate the care and…
I really appreciate the care and understanding Amanda had after finding out the policy on my pups was only changing because my wife passed. She made it easy and showed great compassion while switching everything.
Insurer: Fetch Canada
By: Jeroen
Easy to submit claim
Easy to submit claim. This was the first one I did.
Insurer: Embrace
By: Ann Anderson
Amanda is a True Customer Service Rep - emphasis on CS
Amanda LISTENED to me and did NOT keep me on hold alleging to help me make sure Callie actually had an insurance policy that I paid BIG bucks for. After being on hold for 10 minutes waiting for an answer about if I even had a policy for Callie (have one for Reba too), I called back and got Amanda. BEST customer service Rep ever.
Insurer: Fetch
By: Sue
Such a disappointment
Be careful if signing up for the wellness package as the customer service agent gave me misleading information. I was told I would have $250 in dental cleaning coverage and was then told months after I added the wellness package to my policy that it was actually $125. Fetch has done nothing to rectify this situation despite my sharing the email proof where I had even specifically clarified the amount of coverage as there were discrepancies. I made it clear in my communication that I would not purchase this additional policy if the coverage was only $125 for dental and was assured that I would receive $250. After discovering this error and contacting them I was told a manager would look into it. Had to wait a month for their reply which informed I would only receive $125 towards dental and that’s that. Not sure how they can get away with selling a policy under false pretences and then there is zero accountability or recourse. Additionally, each of the 3 times I have submitted a claim there has been a mistake such as over charging for the deductible or not covering part of the exam fee for annual check up which is part of the wellness package. I get the sense they don’t care about pets but are all about the money and will do everything to deny claims or pay as little as possible. You have to constantly be on your toes with them which really defeats the purpose of having pet insurance which is supposed to provide peace of mind. Typical insurance company. I will be switching to another company as soon as possible.
Insurer: Fetch Canada
By: Candace Kennedy
Ariel explained everything for me
Ariel explained everything for me. He was patient and calm.
Insurer: Nationwide
By: Jean B.
Amazing service, amazing coverage, amazing price!
She was very kind, compassionate, empathetic, and knowledgeable. She was able to answer every question I had and explain it very clearly. She also was great helping me determine the best price and coverage for us and Maggie. I’m so very happy to be joining prudential pet and feel at ease knowing Maggie has coverage.
Insurer: Prudent Pet
By: crhfgmail.com
Quick response
We were extremely pleased with the ease and response in obtaining a refund after submitting our claim.
Insurer: Pets Plus Us
By: Teresa
Affordable initially but they’ll rip you off once you’re with them.
Initially I was quite impressed with Fetch but I just received my first renewal notice and they’ve hiked my premium up by 15%!!! This seems like a ridiculous price increase given I haven’t even been with them for 6 months (my pup is only 9 months old for context so not many issues health-wise).
Insurer: Fetch
By: Mandy
If I could give them zero stars I…
If I could give them zero stars I would. I really liked Fetch Pet Insurance in the beginning and then it all went down hill. They were constantly asking for more documentation when they already had everything. I rescued a puppy and then signed up for insurance for all my dogs. They had everything from the start but were asking me for information that didn't exist. I have never had to fight so hard to get reimbursed for stuff they said they would cover. I am so fed up, I am cancelling and taking the loss. It's not worth my time and I think that is part of their process. They want you to give up trying. I WOULD NEVER recommend them to anyone!
Insurer: Fetch
By: Cathy Sullivan