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Kindness means so much.
Words really can't express how grateful we are to Spot. Last year we adopted two young rescues and I researched online and went with Spot. Previously I had picked a well known insurer for my late Betty only to have them deny every claim. Honestly I never expected to use Spot this soon. Our 5 year old Pembroke Corgi Tater, perfectly fun and healthy fell down to a series of seizures over night just a week before Thanksgiving. He was in the ICU then home then right back to another more specialized ICU. After an MRI, it was found our sweet boy wouldn't make it as he had 7 brain tumors. Absolutely devastating to us as we loved him so. Spot insurance was so simple to file claims through the app, they never questioned me, paid immediately (the bills were 9k). and not only sent me a kind email letting me know how sorry they were for our loss but they also called! The kindness was heartfelt and so very appreciated. I will always recommend and be grateful to Spot.
Insurer: Spot
By: Nancy Fragoyannis
Always excellent
Always excellent! Very fast claim review and reimbursement!!
Insurer: Embrace
By: Toni Fauntleroy
Speedy Service
I called and left a message late last night to change my address. I received a call today and was able to get my address updated within a couple of minutes.
Insurer: Prudent Pet
By: Judy
Happy Customers
We’ve been using Spot for a few years and have never had an issue with a claim. It is easy to submit a claim and paperwork, Spot reaches out to the Vet’s office if they need more information, they keep me informed of progress, and processing and payment are fast. Fees are transparent, customizable, and reasonable. I would highly recommend Spot to anyone. In general, I greatly appreciate the peace of mind from having pet insurance and I’m so glad to see it widely available now. We know that if our dogs have a major health expense, we’re prepared and will be able to put their health first without getting into a bad financial situation.
Insurer: Spot
By: Amanda
The Best Pet Health Insurance!
For anyone who thinks that pet insurance is not a worthwhile expense, let me tell you, that without the amazing team at Embrace, I would not have been able to pay for the critical emergency care my 10 y/o frenchie Abigail needed during her health crisis. Thank you to Katie, Danielle, Morgan, Marisol and the whole team for helping to save her life and whose compassion and caring is beyond exceptional! I am eternally grateful.❤️ Ann Agnic Mission Viejo, CA
Insurer: Embrace
By: ann Agnic
Good experience
So far, I’ve had a good experience I was able to submit my claim and get the money back that covered using the card that I had to at the time it was fairly simple. I hope in the future will be the same if I have to use you guys again.
Insurer: Spot
By: Kelly Rosas
Just Another SCAM Insurance Company
It has been the worst pet insurance company. We also purchased wellness coverage for both dogs. They claim to cover so much until you file a claim. This crap company denial rate is through the roof. They have no staff to help, your claim sits for 4 to 5 weeks before they deny your claim. Customer service is for sh_ _. After another denied claim even my vet wrote in letters correcting them and hey denied it again. It cost us $129.00 a month, we spent $3,800.00 at the vet's office and received $33.60 back with a $500 deductible. Everything comes back as PREEXISTING CONDITION. My dog has an ear infection 2 YEARS before this insurance and they label it as preexisting. MetLife salespeople told us items such as vitamins were covered. Their claims department denied vitamins again with the term PREEXISTING, preexisting because she was on them before the insurance start date. RUN away from this company and just think what they do with their other lines of insurance. The experience and service beyond terrible. I recommend that you never use MetLIfe Pet insurance.
Insurer: MetLife
By: Richard M
Claims were paid quickly and were…
Claims were paid quickly and were explained well. If I needed to call customer service they were always helpful.
Insurer: Spot
By: Susan Maynard
Submitting claims
Submitting claims was easier than anticipated it to be.
Insurer: Embrace
By: customer
The representative was very kind and…
The representative was very kind and genuinely enjoys animals. She had a ready response to all questions. I had received a quote and she finalized it on the phone with me so I didn't need to go back and do it.
Insurer: Prudent Pet
By: Erika