217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Service was fast and easy to file my…
Service was fast and easy to file my claim great coverage too
Insurer: Pumpkin
By: customer
Pets Best Happy Customer
"I've been very pleased with my decision to go with Pets Best for my pet insurance so far. I did extensive research (reading all articles, top 10 ratings, calling the customer service lines) for many companies and Pets Best was among the top 5, if not #1, in everything I looked into. The only complaint I saw was that the time between submitting the claim and receiving the reimbursement was between 15-42 days. I was hesitant at first but I'm here to say that I submitted my claim on a Monday (Wellness/Annual Visit), I was notified on Wednesday about receiving my reimbursement, and I received the reimbursement in my account on the following Wednesday - Less than 2 weeks! I feel like I made the right decision with Pets Best. "
Very prompt responses
Very prompt responses, informative explanations of covered services and polite customer service representatives, making our pets feel valued. Thank you.
Insurer: Pets Best
By: Mary Fiebiger
My experience was great
My experience was great. One thing I would say is that perhaps Amanda was a little too chatty, while I was asking questions. She seemed to try to anticipate my question before I was able to ask it in its entirety, but then, I DID ask a lot of questions. She was helpful and is a well-informed gal! She really knows her business, and she made it easy. As a previous P&C agent, I really appreciated that she treated me as such. She bound coverage to begin in 48 hours, which is great! Good job, Amanda!
Insurer: Fetch
By: Christine Trembly
Fantastic Service
We've been with Embrace for many years and their service is fantastic. I feel like they care about us and our pet in the way they communicate and how quickly they process reimbursements.
Insurer: Embrace
By: Amanda Thomas
Rockstar Amanda mello review
I called in today and got the rockstar Amanda Mello . She is absolutely amazing. Such a people person and phenomenal customer service person. I was very happy with our call and interaction. Keep up the phenomenal work Amanda mello . Keep reaching for the stars! You’ll achieve anything you put your mind too! Look forward to talking with you again. Cheers Melissa & Oakley
Insurer: Fetch Canada
By: mel A
Shelter dogs healthcare ruined permanently
This pet insurance company has deliberately misleading language in their online sign up process relating to waiting periods. They state that you may not file claims for any condition treated during the waiting period. This would mean claims would be denied if they took place during this period. I found out today that in reality any condition DISCOVERED during the waiting period will not only not be covered for the visit, but will also be logged a pre-existing condition for future denials, even though it occured after the start of the plan. Now with a 180 day term for a consideration of not being pre-existing, our dog has a monthly preventative prescription that will NEVER be covered because Spot relates to that keyword in her diagnosis. Furthermore I am now permanently stuck paying out of pocket with no insurance coverage since at this point these are now all 'pre-existing'. Absolutely heartless scam artists.
Insurer: Spot
By: Casey Myers
Fast and easy process
Fast and easy process. Each claim ever submitted has been handled quickly.
Insurer: Spot
By: Tracey Hatcher
Hard to Navigate for the First Time
It was hard at first to learn how to navigate through the app due to the choices - or lack of, and no support from customer service. Until I finally got an agent to hear me and walk me through the process. Suppose they could make it easier to navigate or better educate the customer service on handling and assisting first-timers.
Insurer: Embrace
By: Márcia Volpe