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A Lifesaver!
I cannot praise this company enough. I never imagined having two puppies with major issues arise in their first year of life. One of them has an autoimmune issue that has resulted in several ER and specialist visits. Pets Best covered everything as promised. The other puppy fractured both of her front legs, then managed to somehow rebreak one of them. The one that rebroke turned into complication after complication. Pets Best has covered more than I ever imagined. Surgery after surgery, ER visits and follow ups with the specialist and rehab vet. Medications have also been covered. I'm beyond grateful for Pets Best for taking the financial stress out of caring for these little dogs that have had so many problems. The claims are processed in a timely manner always within the time frame promised at the time the claim is submitted. I couldn't be happier with our experiences so far. I recommend Pets Best to everyone that has a pet.
Never Had an Issue with Pets Best
They are a good, responsive group. I had a few instances of working with a customer service agent on the phone and they quickly resolved my issue. Claim filing is easy, the benefits are explained and reimbursement is quick. Only con is that they are expensive, but I did the top tier plan, which is worth it, especially if you have a senior dog.
Insurer: Pets Best
By: Trish
Horrible experience with this company
I had Healthy Paws for nearly a decade, and they assured me that they would never raise premiums based on age or claims. Unfortunately, that promise changed. When my dog turned 8/9 years old, they've increased his premium to $250 a month, which is more than my own health insurance. Looking back, I regret paying the increasing rates over the years. In ten years, I had only been reimbursed between $250 and $500 but paid exponentially. My dog had been with Healthy Paws since he was just a few weeks old. A few months before the largest premium hike, he had a $350 emergency visit that they denied, claiming it was a pre-existing condition. This was puzzling, as he had no prior conditions, and I had to have a check-up at their request prior to him being insured. They even asked me to resend all his records from the past years. After some back and forth, they eventually paid some of the claim, minus a $100 deductible, but the stress of dealing with them while taking care of my sick dog and the insane premium increases caused me to cancel my insurance as I wasn’t seeing the value for what I had been paying. I strongly recommend looking elsewhere for pet insurance or considering setting aside money in a savings or money market account instead. Be sure to check Better Business Bureau reviews before making a decision. I've looked into potential class action suits but only found one in Washington.
Insurer: Healthy Paws
By: liz murphy Liz
Ease of making claims.
Ease of making claims.
Insurer: Spot
By: Heather Hosak
Outstanding
The Customer service person was very helpful and knowledgeable in answering my question
Insurer: Embrace
By: Donna Altig
These guys are always good
These guys are always good pay quickly most of the times
Insurer: Embrace
By: michael coringrato
Much easier process than filing a claim…
Much easier process than filing a claim for my insurance!
Insurer: Embrace
By: Larry Harrington
Great pet insurance
Great pet insurance! Some claims take a while to process but the app is user friendly.
Insurer: Fetch
By: Kathy
Great pet insurance
Great pet insurance! Some claims take a while to process but the app is user friendly.
Insurer: Fetch
By: Kathy