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Dr Ben
Dr. Ben is a great doctor and so is his assistant.
Insurer: ASPCA
By: Sharon
All around terrible experience - Updated to "Got much better!"
All around terrible experience. Trying to chat via the web or app is useless. Trying to call is the typical insurance game, keep you on hold as long as possible hoping you hang up. Submitted claims, received email confirmation of submission stating "We will be reviewing it soon and will be in touch within the next 3-5 business days." and of course that did not happen. 3 weeks later I've already spent an hour in phone calls trying to make any progress. They gave excuses that didn't even apply to one of the pets claims. Stating they need SOAP notes for any non routine treatments. One pet's claims is only routine. He had zero medical issues. On hold for a manager now. They're making me wait more, it's currently been 20 mins. It's intentional and I'm aware. Let's see how this plays out. Either way everyone should know what the experience is like dealing with these people. I'm sure they train the employees not to call back and let things remain pending while in any loophole available, until finally the frustrated customer has to call. UPDATE I hung up on the call waiting speak with the manager after 35mins. I called back and I'm so glad I did. I spoke with someone who actually cared about how she did her job and the customer. She explained what the previous person did not. That missing piece is what made everything make sense. I have done what was suggested. I'll update this review as things progress. Currently changed from 1 star to 2. Update 2 Nicole rocks! Whoever is reading these reviews from MetLife Pet should know. Spoke with her 24hrs ago and already had one claim paid. She actually explained what the issue was and gave relevant information during our discussion. As opposed to the first person I spoke with who just kept repeating the same thing over and over again and not being very helpful at all. Upgrading the stars to 3. There's still pending claims being worked through. I'll come back with a final update. Final Update I changed to 4 stars. In the end our lil furry guys were appropriately covered. Nicole really saved the day. It took one call with her to change the whole process and get reimbursed in a timely fashion. She took an extra minute to explain how things work. Had Nicole been my first call, more than likely I woulda never ended up here. Any one have problems ask for Nicole! haha
Insurer: MetLife
By: Ian singer
Long wait times and opaque coverage
The claims take months and representatives are unhelpful with explaining the policies. I called to ask if a service was covered and they just said "It's what's in the benefits guide" when I was asking for clarification on what's in the benefits because I read it and didn't understand it. Terrible coverage and really not worth it. Despite close to $1,000 of vet expenses this year plus paying over $300 for this insurance, I barely met the deductible and have only received like $40 in reimbursement. So I have spent more money on the insurance than it is worth. If I knew this I would've shopped around longer for other insurances but it's too late to switch at this point because now my pet has "pre-existing conditions".
Insurer: Pets Best
By: Laura Heppell
No hassle
No hassle, no problems, Great services
Insurer: Spot
By: Steven Bontjes
Awesome Pet Insurance
Everything about Pumpkin Pet Insurance is GREAT. We have had no problems or issues with this company. We have used them a few times and every transaction we have had with them has been resolved promptly. Very impressed with Pumpkin Pet Insurance. Will recommend to everyone we speak to about pet insurance. Great experience..
Insurer: Pumpkin
By: mark
I love that you give us 90% of what we…
I love that you give us 90% of what we spend. I would like to say this, I take my cats to the vet a lot due to their age and health issues. I have maxed out over 10,000 on insurance in less than a year. It would be great if you had unlimited, even if we have to pay a bit more amonth for insurance but unlimited would be great for all of us who have fur babies because anything can happen.
Insurer: ASPCA
By: Janet Avelar
The quick response from your company…
The quick response from your company after submitting my claims.
Insurer: Spot
By: John Wallace
was easy to use and a great experience.
was easy to use and a great experience.
Insurer: Embrace
By: ROBERT SMITH
fast and easy to submit
fast and easy to submit
Insurer: ASPCA
By: Barbara Boyler
Getting too expensiveVery helpful
Very helpful. I have to renew for the year but getting very expensive. My lucy is 11years and 4 months old still very active, they want $234.a month to keep my same insurance this year. They do pay whats expected but when i first got insurance for lucy it was $60.a month. I will br checking around for different companies
Insurer: Embrace
By: Sandy