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Fast and fair

Fast and fair

Excellent experience with claim. I was updated immediately during the whole claim process and it happened much quicker than I imagined. I am very happy with their efficiency

My french bulldog has been insured with Embrace for the past two and a half years (given their many potential health problems I got her in early) and I cannot say enough good things about their coverage. She has been relatively healthy but has managed to have kennel cough, mange and various other "normal" dog conditions which could have caused financial strain without the coverage. Even better though then the coverage is the customer service -- they are amazing about keeping me in the loop when a claim is being processed, asking questions if there are any potential issues and generally being a joy to work with. If you are thinking of insuring your pet I can't recommend Embrace enough.

I have been extremely happy with the customer service I have received and the timeliness of the payments. However, I was a little disappointed to hear that there is a $400 maximum on wellness which I have already met for my pet Beezy after her spay and vaccinations.

After spending over 2,000 dollars on a surgery that I was told out DOGS were going to be covered for, in the end we were NOT covered. Many lies were told to me and the process took four months to complete and i basiscly paid for a service for 14 months and it nevered covered or help with anything.

Embrace gives great coverage for a great price, and customer service is wonderful. They have been very slow on processing claims which has been somewhat frustrating. They apparently got new software back in the Spring but delays are still happening. Other than that, no complaints!