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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Everything is pre-existing to this company!
I’d used Petplan prior to Fetch buy-out/merger. My golden doodle needed a couple of teeth removed. Claim was paid. I continued getting my dog’s teeth cleaned but her teeth are just a problem. At one point years ago, the vet mentioned that she had signs of gingivitis. BECAUSE of that, she is now and forever considered to have pre-existing dental disease (even though in 2021 prior to that), she underwent dental surgery that was reimbursed by Petplan.. It’s as though they combed through every vet note they could find to make sure she can never be covered for dental surgery again. Their monthly coverage continues to increase without alerting the customer. This is so frustrating. Please don’t mention one word about a tremor or twitch. If they goes into the vet’s notes, your pet will forever have pre-existing everything.
Insurer: Fetch
By: Camille
Horrible, I don't recommend it to anyone.
I purchased this insurance in May 2025, paid for two full months, and when I finally needed it, it was absolutely useless. I spent $200 on routine veterinary exams that the policy clearly states are covered — but of course, they weren’t. Instead, I was asked to provide my pet’s entire medical history from over a year ago. I came from Brazil, where it’s not common for vets to keep such detailed records — we simply don’t have them. So, in the end, I paid PetBest (which is far from “best”) for two months of premiums and then had to pay another $200 out of pocket. Horrible, horrible service. I would never recommend this insurance to anyone. Insurance is supposed to help in times of need — not create more problems and bureaucracy. Now I’m trying to cancel a policy that never helped me and is still charging me through automatic debit — and guess what? There is NO option to cancel it on the website. Absolutely ridiculous.
Insurer: Pets Best
By: Patricia
Easy process and handling of our…
Easy process and handling of our claims. We highly recommend pet owners to have Pumpkin insurance. There are no hoops to jump through when initiating a claim. Straight forward forms and expected documentation needed for claims.
Insurer: Pumpkin
By: Robert Miller
GREAT so far
GREAT so far! Awaiting final approval but so far everything has been great so far. Everything online and payroll deduction.
Insurer: Nationwide
By: customer
Great experience so far!
They make it very easy to file claims through the app and we have had no issue getting reimbursed for claims. The process can be a little slow at times, sometimes taking up to 2 weeks for the claim to be reviewed and reimbursed, but they have all gotten reimbursed in the long run. I appreciate the app and email notifications with updates on my claim. I also love that the money is deposited quickly to my account via Zelle. The few times I have had to call in to customer service with questions, they have always had a great attitude and been very helpful!
Insurer: MetLife
By: BRIAN PRITCHARD
review for this transaction only
I am reviewing the most recent transaction and not the previous ones. I submitted the claim and was paid for most of the amount that I submitted. Payment was fast and convenient, and was transferred to my bank account.
Insurer: MetLife
By: Rosalie Dominguez
Save your money
Pet's Best never reimburses me, though my claims are filed properly for covered conditions. I do not recommend Pet's Best insurance.
Insurer: Pets Best
By: Virginia
My kitty was diagnosed with asthma and…
My kitty was diagnosed with asthma and had to have treatment . They paid the claim immediately and even checked in to see how he was doing a couple days later. They are always quick to reply when I have qurstions about my policy z
Insurer: Pumpkin
By: Rose
I can’t recommend pumpkin enough- the…
I can’t recommend pumpkin enough- the process for claims is so easy and it’s so nice knowing the bill is not even a thought of concern when it comes to emergency situations or even just vet check ups. I’ve got all of my friends and family using it too for their fur babies!
Insurer: Pumpkin
By: Britt
I Love Healthy Paws
My dog broke a tooth as a puppy and needed to get it removed. She did a cleaning and xrays before the surgery. A lot of my bill was covered minus the cleaning itself. I was very pleased to have this experience. Having healthy paws really helps with my puppy's emergencies
Insurer: Healthy Paws
By: Natalie