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I have always had a great experience
I have always had a great experience with Spot’s staff and insurance. They are always helpful and courteous
Insurer: Spot
By: Rosalind Combley
I have been waiting for 4 weeks my…
I have been waiting for 4 weeks my reimbursement! This place is horrible!
Insurer: Spot
By: Alma Bakoylis
While the Customer Service Rep
While the Customer Service Rep. are Very helpful, it takes for ever for Pumpkins to review invoices and Received payments. You have several invoices that need processing. We are still waiting. However, the invoice Where you discounted the defuctable For 2024, was processed fast, BUT WE STILL WAITING FOR WHATEVER PAYMENT IS LEFT. No a good Situation.
Insurer: Pumpkin
By: Raymond Goldstein
My claim was settled satisfactory and…
My claim was settled satisfactory and quickly. Staff showed sympathy for my loss that the staff made several changes to the way my claim was settled due to a change in banking institution.
Insurer: Embrace
By: C. Arny
Pets best insurance has been amazing
Pets best insurance has been amazing! We have a great plan that helped to cover expensive surgery and rehab with no questions asked! We just added our new pup to the plan. I am greatly appreciative of the ease of this insurance and have shared with family and friends. The only thing is at times it can take a little ling for reimbursement but never more than 5-6 weeks.
Insurer: Pets Best
By: Heather Young
Very slow speed in processing claims
Very slow speed in processing claims All of my claims takes almost 2 months to process. Their team will always tell me that they are working on my claim, but I keep waiting. Also, they keep asking for the same document, and I submit them multiple times, and they still claim it's missing. It's very frustrating and very slow. After my kittens are older, I will really want to switch to a different insurance provider.
Insurer: Embrace
By: Owner of two furbabies
Policies are very tight
Policies are very tight, difficult to get positive outcomes from claim submission
Insurer: Spot
By: Jean
Spot pet insurance paid quickly and…
Spot pet insurance paid quickly and claim was easy send in.
Insurer: Spot
By: William Crampton
The app is great
Fast easy claim filing using the app. Quick reimbursement if you opt for direct deposit (quite slow if you wait for a check). When my older dog passed they saw the claim and automatically removed his account from my monthly bill (i have another dog insured as well) so I didn’t have to worry about that. About as compassionate as an insurance company can get. Very fair rates and coverages without crazy rate increases. I will continue using them for my animals as long as they keep up the good work.
Insurer: Embrace
By: CB