208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The pricing for my policy is not…
The pricing for my policy is not aligned to my quote online
Insurer: Nationwide
By: Mario M
Great experience
Amanda was a great help in reviewing my current coverage and extending the same coverage to my new cat. They worked quickly, were friendly and knowledgeable, making the interaction smooth and addressed all my concerns.
Insurer: Fetch
By: Harrison
Change of Payment WAS made but still canceled
We got a letter on 9/5/2025 stating that Daisy Mae's policy was set to cancel be/c our credit card expired. I called on 9/16/2025 (a full month before the deadline) to pay and update to the new card. I spoke with agent Kim. To our knowledge, this was all taken care of until I got a letter in the mail yesterday stating a claim was being denied be/c the policy lapsed. The agent Tammy was very rude, not willing to look into this at all. She simple said you have to re-apply and you may not get accepted based on history and pre-existing conditions. I was then transferred to Franklin (5-star for him) who submitted a new application for Daisy Mae. I should get a refund for the payments made during my call on 9/16/25 and be reimbursed for my latest claim be/c we did as asked and clearly Agent Kim did not follow through.
Insurer: Nationwide
By: KIMBERLY BITTLE
Easy quick and even better I can use my…
Easy quick and even better I can use my company's payroll as deduction. only thing is I had to launch it in incognito in Chrome to get the location information to pull up.
Insurer: MetLife
By: Krystal Willey
The claim experience was excellent
The claim experience was excellent, even when talking to a live representative they seemed to care about you and your pet.
Insurer: Trupanion
By: John
They are there to answer any questions…
They are there to answer any questions l have ,
Insurer: Fetch
By: Cherlene
Submitting forms
Submitting the invoice was easy.
Insurer: Trupanion
By: Susan
Very clear explanations about varying…
Very clear explanations about varying levels of coverage. I received emails and texts reminding me to provide them with documentation from my veterinarian and their support staff was extremely helpful.
Insurer: Prudent Pet
By: Nancy Barnum
Franklin was a great Ambassador for…
Franklin was a great Ambassador for your company. Lots of choices for insurance, but Franklin provided great service!
Insurer: Nationwide
By: David Stewart
Very Disappointed with the Transition to Hartville
I carried pet insurance for my last seven dogs through 24PetWatch and was always satisfied with the coverage and service. Unfortunately, when they discontinued their insurance program and transferred my policy to Hartville, my experience changed significantly. Since the transition, my premiums have increased while my coverage appears to have decreased. Items that were previously covered — such as supplements and prescription diet food — are no longer being reimbursed. In addition, customer service has not been helpful, which has added to my frustration. With one senior dog and another managing seizures, changing providers isn’t a simple option for me. I truly expected a smoother transition and comparable coverage. I hope Hartville will take steps to improve both their coverage consistency and customer support for long-time policyholders.