221,348+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,348 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The pricing is excellent
The pricing is excellent, but finding the contact information for Sonnet customer service can be challenging. It feels like a maze trying to locate the support team, and since the office closes at 6pm, you'll need to keep trying on another day.
Insurer: Sonnet
By: Ali Maserrat
Stephanie explained everything to me
Stephanie explained everything to me. She helped guide me to the best plan for my fur babies
Insurer: Prudent Pet
By: Marie Cohen
The process to file a claim is not that…
The process to file a claim is not that hard. Usually the only thing I have trouble with is logging in, I forget my password often. Embrace Pet Insurance is a good company, they have helped a few times. When ever I have to call them for help they are very courteous.
Insurer: Embrace
By: Kenneth
Horrible website
Horrible website. Claim submission process is ridiculous. 4 tries to submit a claim. get your website act together please
Insurer: Embrace
By: Marsha Hood
My only complaint is that for my dog's…
My only complaint is that for my dog's annual exam with vaccines, it cost me $175 but I only get reimbursed $100. Even after paying $60+/mo for 4 years!
Insurer: Spot
By: Samantha Elliott
Quick response and great service
Quick response and great service. Simple to use when having an emergency with my pet. Will definitely keep using them.
Insurer: Trupanion
By: Gustavo L.
Submittal of claim form was easy to…
Submittal of claim form was easy to navigate and enter my data.
Insurer: Embrace
By: Ray Friesen
MetLife
I'm very happy with MetLife , customer service is very knowledgeable and I have no complaints abut the claims processing
Insurer: MetLife
By: Sanda
Trupanion Reassesses Ailments As New Conditions to Have Deductible Applied Over and Over
If I could rate a zero, I would. I have a 14 year old flat-coated retriever that I have insured with Trupanion since she was 10 weeks old. We rarely submitted claims (and in 90% of the cases that we did, Trupanion just applied costs to the deductible and we did not receive any coverage), until our dog was 12 years old. While Trupanion states that the deductible for a given condition will be applied only once over the lifetime of the pet, that was not the case for me. My dog had a condition that appeared when she was 2 years old (we paid a deductible), when she was 4 years old (again paid a deductible) and most recently when she was 14 years old (and again had to restart the deductible). The term "chronic" condition was shared with me repeatedly. So, if you dog's condition is not chronic, but appears randomly (same symptoms, same treatment, same outcome), do not expect to be covered. Additionally, Trupanion is now delaying processing and payment of a claim for a condition that we have submitted and have covered for the last 2 years. Finally, Trupanion also increased our premium just after I submitted an appeal on the repeated deductible on a condition for which I have already paid. Please ensure that you consider other insurance providers when looking for coverage for your pet.
Insurer: Trupanion Canada
By: Susan
I filed a total of 14 claims
I filed a total of 14 claims, but they only paid out on a couple of them and only a small amount—$25 out of a $476 claim. I've been with them for two years and recently decided to cancel my policy. I pay over $125 monthly, but I've had no approved claims during this time. This is the worst pet health insurance; I wouldn’t recommend it because they don’t make any payouts!
Insurer: ASPCA
By: Amber Castro