223,244+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,244 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitting a claim in the Mypets portal…
Submitting a claim in the Mypets portal is an easy process. Metlife's review of a claim is usually completed within a short time, and reimbursements are issued in a timely manner. Thank you!
Insurer: MetLife
By: Therese Bessette
The website is a nightmare
The website is a nightmare. If you upload claims, they get lost. Customer service is abysmal. I am constantly having to call to straighten out my claims. I have two dogs, they always go to vet together, and so I have to send all pages of claim forms for each dog, that’s Ok, but they constantly screw it up. I finally spoke with a claims manager about the mess. It says it will take 5 days to review claims, it’s more like 20-25. Problem is once you are with a company you can’t change because of pre existing conditions.
Insurer: MetLife
By: mary
I still never got answers on whether my…
I still never got answers on whether my issue was resolved!
Insurer: MetLife
By: TJones
An AMAZING Experience!
You had everything I was looking for. You were very attentive on what the next steps were and reminders to ensure I completed what was needed.
Insurer: Prudent Pet
By: kellyyedynakyahoo.com
Very easy to submit claims and always…
Very easy to submit claims and always get reply back in timely matter with all information needed for how claims are accepted.
Insurer: MetLife
By: YOLANDA
Met Life has been great at reimbursing…
Met Life has been great at reimbursing our expenses for our dog who is a part of our family. It gives us peace of mind that we don't have to second guess health decisions we need to make for her.
Insurer: MetLife
By: Vero Yap
quick and simple process
The claim process is simple and quick. Return time on money is fair and reasoning for accepted and denied claims are also fair
Insurer: MetLife
By: Joseph Jack
Very pleased with our insurance…
Very pleased with our insurance coverage. It's easy to submit claims online and I've always received a quick reply.
Insurer: MetLife
By: Kapalmer
Peace of mind
I wish I knew about pet insurance before my 3yr old passed away. It is a great help to know your paying into a product that will help you in emergencies or very difficult situations. My 7yr old had surgery on his leg and submitting paperwork to MetLife on the app is the easiest and fastest way to get that done. Calling them when I had questions was convenient as well. Everyone is super friendly and helpful. I wish they would cover pre-existing conditions that are not major like allergies to help pay for allergy meds but overall the coverage is a lifesaver.
Insurer: MetLife
By: J Gonzalez