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I do have a Embrace pet insurance for scrappy
I don’t like Embrace pet insurance because it doesn’t cover much for your pet and also every time you call them in they’re expecting you to give a review about that individual well I find that very insulting. I also very rude because my attitude is this if someone wants to give a good review they’re gonna do it on their own. The company does not need to be asking for review from a Customer. Last year I was joining a gym with my wife so we could exercise. The manager came out and said I’d like you to give me a good review so I can get a pay raise And that was very insulting because the gym itself was dirty. No one has the right to ask someone for a review. I feel embraces more about making a profit than it is about the pets. I don’t like the company. I keep it right now because I need something for my dog, I just don’t think it’s worth Having a company like this, that is asking for a review. i’m gonna be looking into other pet insurance for my dog. I’m not saying I will get rid of them because I don’t know right now. I’m thinking about it. I will give them a five star when they stop asking for a review from its customers. I cannot stand this about Embrace.
Insurer: Embrace
By: R. Gill
Horrible customer service & business practices
I've had MetLife pet insurance for 2.5 years on my Beagle. Their plans are very straightforward and they would get 5 stars from me just based on that. However, I can't recommend them whatsoever because of their shady business practices and abhorrent customer service. Their app was initially useless but they've since made changes and I can at least submit claims via the app with no issue. However, their customer service chat is down 95% of the time, and the other 5% it just says "please wait while we connect you to a chat support specialist" and it never connects... ever. Forcing me to call MetLife and sit on hold waiting for a human to answer. My main issue is that they rarely ever pay out claims within their stated terms. They say 3-5 days, but also say to give up to 10 days when they're busy. Ok no problem... But I've had claims sitting for several weeks, all documents correctly uploaded, and no pay out. When I call them to inquire, I get 1 of 2 standard answers: 1) "MetLife has up to 30 BUSINESS days to process your claim" -- which of course is no where on their website except the fine print of your contract, because advertising that you'll get payment in 6 weeks isn't good business. Or 2) magically my claim is being finalized that very same day I call to complain! Wow, what a coincidence. They take my monthly payment every month like clockwork, but I have to hound them for a payout each time, which I find ridiculous and annoying. UPDATE: I just got off the phone with MetLife and they told me the claim I submitted 2 weeks ago will likely take another 2 weeks to be processed, even though I have all my SOAP notes and documentation included. The rep said they are currently working on claims through November 25th and my claim was submitted December 4th. Today is December 17th. MetLife - If you are always behind on claims, you either need to hire more people or stop lying to your customers about the payout turnaround time. Stop touting 3-5 days when it will take a month or more.
Insurer: MetLife
By: Richelle
Claims are usually paid timely
Claims are usually paid timely, no complaints with this pet insurance, just signed my newly adopted dog up ;)
Insurer: ASPCA
By: Robin Frauendorfer
Great customer service
Great customer service, very reasonably priced coverage plans, and quick turnaround processing claims
Insurer: ASPCA
By: Anonymous
Great prices for protecting our pets.
Great prices for protecting our pets.
Insurer: ASPCA
By: Brandy Taylor
Always a 5-Star organization
I have never regretted getting pet insurance for both my cats when I did. And ASPCA Pet Health Insurance has always been a great organization to work with. They have always been fair, reliable and more than thorough explaining insurance questions. I would recommend them to everyone with pets.
Insurer: ASPCA
By: Gail Washburn
System was easy to navigate
System was easy to navigate. Two pets were submitted in one claim.
Insurer: Embrace
By: Ruth Halbach
Ive had Fetch for a year
Ive had Fetch for a year. I called to cancel about a month ago and was assured that had happened. I got an email stating that I had been billed again for the new year, so I called and got what started out as a pleasant enough person who put me on hold for about 3 minutes, then came back and told me she had cut the amount by about 50% and had just put the adjusted amount into effect. I explained that this was not necessary and PLEASE cancel the policy as I had requested. She instantly got sarcastic and condescending. I told her that her tone and sarcasm were not necessary to simply cancel a policy and instead of being nicer, she got worse and tried to talk louder than me, which did not go well. She finally said it was cancelled, and I had to hang up on her to get her to shut up.
Insurer: Fetch
By: Jim Savage
Ive had Fetch for a year
Ive had Fetch for a year. I called to cancel about a month ago and was assured that had happened. I got an email stating that I had been billed again for the new year, so I called and got what started out as a pleasant enough person who put me on hold for about 3 minutes, then came back and told me she had cut the amount by about 50% and had just put the adjusted amount into effect. I explained that this was not necessary and PLEASE cancel the policy as I had requested. She instantly got sarcastic and condescending. I told her that her tone and sarcasm were not necessary to simply cancel a policy and instead of being nicer, she got worse and tried to talk louder than me, which did not go well. She finally said it was cancelled, and I had to hang up on her to get her to shut up.
Insurer: Fetch
By: Jim Savage
Ive had Fetch for a year
Ive had Fetch for a year. I called to cancel about a month ago and was assured that had happened. I got an email stating that I had been billed again for the new year, so I called and got what started out as a pleasant enough person who put me on hold for about 3 minutes, then came back and told me she had cut the amount by about 50% and had just put the adjusted amount into effect. I explained that this was not necessary and PLEASE cancel the policy as I had requested. She instantly got sarcastic and condescending. I told her that her tone and sarcasm were not necessary to simply cancel a policy and instead of being nicer, she got worse and tried to talk louder than me, which did not go well. She finally said it was cancelled, and I had to hang up on her to get her to shut up.
Insurer: Fetch
By: Jim Savage