219,997+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,997 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great place for your pet insurance…
Great place for your pet insurance needs. App is great, response on questions awesome. Insurance payments prompt. Highly recommend!
Insurer: Spot
By: John Claudius
Quick reimbursement
Quick reimbursement. Had an issue that was resolved quickly over the phone by friendly and knowledgeable representative.
Insurer: Spot
By: Robert Hofmann
Reimbursement request handled promptly.
Reimbursement request handled promptly.
Insurer: Spot
By: Marcia Elliott
Fast response time on claim payouts.
Fast response time on claim payouts.
Insurer: Fetch
By: Sharon
The customer experience is great
The customer experience is great! I love all the add-ons I can include for my pups. Claims and refunds are very easy to do in the app. After trying multiple pet insurances, MetLife has been the best!
Insurer: MetLife
By: claire sorensen
A solid pet insurance experience
Easy to upload claims ; overall solid payment have been repaid , staff is very professional .
Insurer: MetLife
By: Shoppers paradise
Review for Justin
I’m very pleased with the service I received from Justin. He was very helpful and patient. He answered all my questions and did not rush me. I’ve been researching a lot of pet insurance companies and this one seems to be the best. Thank you for all your help!
Insurer: Fetch
By: Lois
I would never recommend this company
I would never recommend this company. My cat happened to vomit once during the waiting period and once right after the waiting period was over. After the second episode, I was concerned that the vomiting may have been caused from eating a roach and took him to the vet. Even though there was no mention of vomiting in the medical history notes I got from my cat’s previous owner, they classified vomiting as “gastroenteritis” and denied any other later claims involving vomiting as a pre-existing condition. The only explanation I could find is that I mentioned to the vet that first time that the previous owner said he would vomit if he ate too much at one time. Feeding only half of a 3 ounce can solved that problem. When my cat had a problem of repeated vomiting with loss of appetite, which was distinctly different from his occasional vomiting followed by desire to eat, I took him to the the vet ER. X-ray showed a grainy substance in his intestines, which appeared to be passing through and lab work showed mildly elevated white blood cell count. MetLife denied this charge, which was over $1,000, due to a pre-existing condition (“gastroenteritis”). How can an acute condition which could be seen on x-ray and caused elevation of WBC count be associated with one episode of vomiting months before? I appealed the denial and lost. My contention was that vomiting, even if it is called “gastroenteritis” is a symptom and can be caused by many different conditions (eating too fast, eating too much, lymphoma, hyperthyroidism, IBD, etc.). I have seen that other pet owners have had claims denied because of symptoms rather than diagnoses. I am left to wonder if the reviewers don’t take the time to read the claims fully or don’t have the necessary medical knowledge. This company was a total waste of money and I cancelled my policy.
Insurer: MetLife
By: Cynthia Newton