222,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Procedure not covered
My dog needed medically, necessary repeated procedure. She needs her anal glands to be expressed once a month due to a unique problem that she has . I was told by Pets Best that if my Vet sent a letter saying this was a medically necessary procedure that it would be covered. I submitted that letter from my Vet.However, it was not covered, and it won’t be in the future is what I was told.
Insurer: Pets Best
By: Gracie
Great company
Quick and easy forms to fill out. Easy to upload doctors notes
Insurer: Fetch
By: Lindab
Good Customer Service goes a long way!
I spoke to Samantha and she was absolutely phenomenal. She took the time to assist me in the submission of a claim. She also explained in detail my policy coverage and how claims are calculated. She was extremely patient with me, and she also made sure that I clearly understood the coverage and the overall terms of my policy. She is extremely knowledgeable of all aspects of your company and is in my opinion a valued asset not only to the customer, but to your company as well. I feel that she should be rewarded and recognized for her dedication and loyalty not only to your company, but for the excellent customer service that she provides to your customers. I am requesting that Samantha receive special recognized before her peers for the excellent service that she provides your customers. Please give Samantha my sincere thanks and gratitude for a job well done and for making me feel valued as a customer.
Insurer: Fetch
By: Ramona Scott
My experience with MetLife Pet…
My experience with MetLife Pet Insurance has always been extremely positive. My benefits have processed very quickly.
Insurer: MetLife
By: Diane Kohler
My claims have always been handled both…
My claims have always been handled both professionally and expeditiously. Customer Service is very helpful when needed. I highly recommend Met Life to all dog owners I know.
Insurer: MetLife
By: Debby High
Save your money, don’t sign up for this.
I regret signing up with this company. They always find reasons to not cover any part of “illness” claims, not even diagnostic testing, even when an accident was present, they will justify not paying a claim by saying no coverage for “illness”. If you select this company be prepared to pay hundreds per year for claims to be denied, poor customer service, and more time than it’s worth trying to fight to get payments for claims only for no favorable outcome and empty promises. The marketing by this company was also misleading (only pre existing conditions are covered under a certain pet age, which is not made apparent while signing up!). I do not recommend whatsoever.
Insurer: AKC
By: Brittany Freeman
Seem less and Helpful
It was seamless when submitting my claims. Also when I had to change my Zelle account they were helping me do that which made it easy.
Insurer: MetLife
By: Mike
I've been very satisfied with Metlife…
I've been very satisfied with Metlife pet insurance. The process is easy, straightforward, and quick. The customer service is attentive and responsive too.
Insurer: MetLife
By: Seth
Easy to do.
Easy to do.. had alll the information I needed to make an informed decision
Insurer: Prudent Pet
By: bradley foidel
Excellent Pet Coverage!
Well needed coverage for our pets.
Insurer: MetLife
By: Melony S.