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Undiagnosed "Mass", Big Problem with Embrace
Our dog was diagnosed with widely metastatic hemangiosarcoma of the spleen. Because there was a mention of a benign lipoma of the shoulder that had not been biopsied, the claims regarding the metastatic agressive splenic malignancy, clearly not related to the stable benign shoulder mass were denied. Any one with this insurance should be aware of this policy. ANY undiagnosed "mass", any small skin cyst or a lipoma like our dog had with this company will make ANY future "mass" including any unrelated malignancy be considered a pre exiting condition. It is crazy but it is their policy. Luckily our dog had a staging CT and I am a radiologist and saw the lipoma on the images so we at least can have vets who cared for our dog and the radiologist who read the CT state clearly that the mass in question diagnosed clinically as a lipoma and not biopsied was in fact a lipoma and not at all related to the incredibly agressive splenic malignancy that led to his death. All who have or are considering to have this insurance for their pet need to be aware of this policy. Review your pets records. Read the policy closely. Any mass no matter how benign if not biopsied will lead them to deny your future claim for cancer care and you could easily not be able to prove it was not related to the reason for the claim. Beware all owners of an Embrace policy out there. I’ve edited this after seeing the embrace response. You can clearly see that they actually say that a completely unrelated “mass” that hasn’t been biopsied can be considered a preexisting condition leading to non coverage for a completely unrelated cancer in the future. Like I said, beware all policy owners and those considering this insurance.
Insurer: Embrace
By: Mara
Easy to navigate and obtain coverage
Easy to navigate and obtain coverage
Insurer: Nationwide
By: Mila
Easy process-good customer service
Easy process-good customer service
Insurer: Prudent Pet
By: skleachgmail.com
Disappointed
For whatever reason, it has taken an unusually long time to get this claim taken care of. As if today I still have not received my check. Contacting pets best is also quite difficult. Their system either by phone or chat does not result in valid communication. I pay them on time always, I would hope that would be reciprocated.
Insurer: Pets Best
By: Sheryl Brown
DID NOT RECIEVE POLICY # OR RECIEPT FOR…
DID NOT RECIEVE POLICY # OR RECIEPT FOR MY PAYMENT
Insurer: Fetch Canada
By: Janice Farquhar
PENDING CLAIM
I DIDNT GIVE IT A 5 BECAUSE SOMETIMES THE CLAIMS TAKE LONGER TO PAY THAN THEY SHOULD...I JUST HAD ONE THAT WAS PENDING FOR ABOUT A MONTH FOR NO REASON
Insurer: MetLife
By: Laurie Blanco
I hope it’ll really help my dog
I hope it’ll really help my dog
Insurer: Nationwide
By: customer
10/10
What I really appreciated was the actual human interaction on the phone. I spoke with a wonderful, patient gentleman who listened carefully to details and passed the pertinent info along and my claim was settled the next day. Wonderful experience with Pumpkin!
Insurer: Pumpkin
By: Frances Sayle