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DO NOT GET
DO NOT GET. A waste of money INSANITY. My wife and I got a new kitten and purchased the insurance. We waiting for it to be active before his very FIRST visit. He had what seemed like a hairball and we brought him ; the vet say may be respiratory. Now without ever bringing him anywhere a brand new pet how do you know any previous history he’s a baby too??? Yet they said it’s preexisting when JUST diagnosed. I appealed the denial of coverage and it has been MONTHS back and forth saying still under review in process but I will have an answer December 1st definitely. I call them December 3rd to be told there has never been an appeal… I was on the phone with them for So long they could’ve told me that all the other times instead of giving me a LIE it’s been in the process.. multiple times put on hold to be hung up on or sent to a voicemail. If you ask to speak to any other department about your case they say there is no one they speak on your behalf. You request a supervisor you’re put on hold and hung up on. They send you in circles lie to you don’t cover anything you pay for just take your money. THE WORST. Better off paying the expensive bills out of pocket cause you’re giving away money to them to do nothing anyway. We paid for premium plan too and nothing has been covered. Everything you bring your pet in for too you must always send a claim and await if it’s covered.
Insurer: Figo
By: matthew cohen
Responses have been quick and fair.
Responses have been quick and fair.
Insurer: Spot
By: Kenneth W Turoczy
Superb service wherever I called to…
Superb service wherever I called to speak with a representative
Insurer: MetLife
By: A. Chia
Predatory and bad customer service
I have paid nearly ten thousand dollars into my premium for 8 years. When I called to cancel my policy due to their constant increase in prices, the agent offered to raise the deductible to reduce my monthly premium. Trupanion has a lifetime deductible where if you meet it once, they will continue paying their cost share for the lifetime of that specific condition. It was not explained to me that raising the deductible meant I now had to reach the deductible a 2nd time to be eligible for reimbursement, leaving me to pay an additional 500 dollars out of pocket. When I called to raise my concern, I was told that because the agent answered a question on retro active claims, I essentially should have taken that as a notification for how the process would work going forward. I can't cancel the policy because pet insurance is so predatory with pre existing conditions. The customer service acts like they are there to support you but say there's nothing they can do in a nice tone of voice and protect the insurance company not the consumer. Stay away from this insurance at all costs, please look at your other options and don't get stuck into paying thousands of dollars a year like I do. I may end up canceling anyway and paying out of pocket. I'd almost rather deal with a loan company to pay off a medical bill than this.
Insurer: Trupanion
By: Jae McComiskey
Excellent Insurance
Terms and conditions are clear. No haggle. Claims are processed and reimbursed quickly,
Insurer: Healthy Paws
By: customer
Thank you I needed it
Thank you I needed it
Insurer: Nationwide
By: customer Kay Pundt
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell