223,014+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,014 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I feel like they care about my dog and his well-being.
I feel like the claim process was easy to do and the receptionist was really accommodating and helpful when I made the first call and also when I had to call again for some questions. My concerns and questions were addressed and answered. Thank you.
Insurer: Spot
By: Josefina Nance
Quick response and turn around and good customer service…
After the claim form was filed along with all the veterinarian documents and receipts, they were very quick to send out the reimbursement insurance check. Spot on spot good.
Insurer: Spot
By: Ira Smith
Always help me with my claim and…
Always help me with my claim and refund. Thanks
Insurer: Pumpkin
By: Maria Roman
Great customer service!
Franklin Chappell answered all my questions related to the insurance application for my exotic pet and was very knowledgeable about the coverage details.
Insurer: Nationwide
By: Amy B.
Frustrating claims process
It took me months to be able to receive payment for my claims. Every interaction that i had led me to upload paperwork that was not needed and then denied. When I spoke with agents they asked for information that was already provided and on the website. I literally had to tell the representative where to find it. I finally managed to speak with a manager that gave me correct information
Insurer: MetLife
By: Dawn
How quickly claims are completed
How quickly claims are completed
Insurer: Spot
By: Lawrence Moore
Very easy to submit a claim
Very easy to submit a claim. Claim paid quickly.
Insurer: Spot
By: Janet Bicandi
Conflicting processing emails
Conflicting processing emails. One email said they couldn’t process claim after I received my direct deposit. Customer service LACKS! Spot is supposed to gather the information needed, not me requesting paperwork, procedure notes from my pets 6 years. Very disappointed.
Insurer: Spot
By: Cindy Fischer Dias
I always enjoy speaking to the folks at…
I always enjoy speaking to the folks at Fetch. They are always super helpful and polite. Today's experience was no different. I was transferred to Aileen to add a pet to our policy. She listened to my concerns, questions and had everything wrapped up in minutes. Excellent customer service!
Insurer: Fetch Canada
By: Kelly Doucette
Had to give 1 star to post
Had to give 1 star to post. The WORST customer service ever. Don’t waste your money. They don’t want to pay claims. They actually wanted records from a vet that had been closed from 4 years ago.
Insurer: Embrace
By: merle berman