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I submitted my puppy's emergency vet…
I submitted my puppy's emergency vet claim on December 8, 2024, and since then, I have contacted MetLife daily, only to receive inconsistent answers regarding the status and processing time of my claim. Their app and website misleadingly state that processing takes 5 to 10 days, but it's clear that this is far from the truth, as I have received no updates after that period. My dog had a follow-up appointment and is due for another one, but I cannot afford this additional cost while MetLife holds $2,200 of my emergency funds. This situation is unacceptable, and I am deeply frustrated with what appears to be a scam. I am concerned that when they finally review my claim—likely in six months—they will deny it altogether. I expected better from this insurance, especially since I pay my premium automatically through my employer. At this point, my only option is to wait the official 30 days and then escalate this matter to the State of Michigan and pursue legal action if necessary. I have had my puppy since June, and I have submitted every piece of paperwork to MetLife regarding her care. After being diagnosed with pneumonia at the emergency vet, she required an overnight stay for lifesaving treatment. I have uploaded all relevant documents, including every SOAP note, vet bill, and her adoption paperwork. When I last reached out to MetLife, I was informed that each time I upload new documents, it adds an additional 10 days to my processing time. This means I am now facing an unacceptable 100 days of processing time, and I expect a prompt resolution.
Insurer: MetLife
By: Mallory Lynn
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller
Quick
Quick, easy claim requests! The review and approval also processed without a hitch.
Insurer: Fetch
By: Michele Roller