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Excellent care and customer service
Can’t say enough good things about the exceptional customer service, the ease of filing claims, the quick response time, and the coverage. Thank you very much!
Great but costs increase significantly yearly
I've had a great experience with Pets Best. They've not given me a hard time with any of my claims and I appreciated they were the only insurance that would accept my 13 year old dog some time back. My only complaint about them is they doubled the price of my insurance in less than a year for a less than 2yr old dog. They also seem to increase a good amount every year. Based on what I've seen thus far, if you have a puppy and have that dog for at least 12 years, your monthly cost will likely be $300+. Nobody is going to pay that nor most can't afford it, so customers will be forced to insurance hop. Wish they didn't increase so much as I'd love to stay with them, but this isn't affordable. I don't even pay that for my own insurance. I would have given them a five star of it wasn't for the significant cost increases.
Insurer: Pets Best
By: Lindsay
Unethical/Fraudulent Behavior
After a few years of paying for insurance for 2 dogs decided to not renew anymore because was not seeing the benefits for as much as I was paying. So when one dog's insurance came due in October I cancelled but then the company came after me for $11.43 for the whopping multi-pet discount on the other dog's insurance that was paid in July in full for 1 full year and i had to pay or the policy would be cancelled even though it is paid to run through 6/19/25. SO they are charging me for a past bill that was already paid because now there is no longer a multi-pet discount. I can see going foreward on my next bill should I choose to renew only the one dog again for some reason to not get discount but not lets go back on past bills and charge money. Also, if I don't pay this $11.43 by 1/1/25 they will cancel the policy that is paid for up until 6/19/25 exept this backpay of $11.43 they want for the multip-pet discount that occured a couple months after the fact when not continuing insurance with them for the other dog. I filed with BBB, leaving all the reviews I can find and believe mean everyone I come in contact with will hear my experience and will definetly not recommend PETS BEST for insurance. I hope they have the day they deserve!
Insurer: Pets Best
By: Robyn Manners
Been a customer 13 years
Been a customer 13 years. Paid $600/month for years for multiple dogs to have care. My dog was diagnosed with hemangiosarcoma in Sept 2024. I called Nationwide after her emergency splenectomy but before diagnosis. I was told she would be covered from the top of her nose to the tip of her tail by Angela for her cancer treatment/needs. I received a letter of non-renewal in early October (less than a month from Hemangiosarcoma diagnosis ). I learned on 12/30 that the policy was discontinued several months ago and posted in a USA Today article back in June which I never saw. Nationwide should have sent notices to affected customers in June 2024. The rep in September (Angela) should have told me it was coming. So many issues with how this company treated over 100,000 people and their pets! As a long time customer, I should have been provided another option to take care of my dog with an horrible, aggressive cancer! Instead I was told “sorry” and she is not coverable. They could have transferred her to another policy if they truly cared. She has been in their system since about 9 weeks old and just tossed aside like nothing!! Disgusting customer service! I know many veterinarians that have recently told me they will not support this company. Do your research and do not put your trust in this company!!! Do better for your pets!!
Insurer: Nationwide
By: Kirsten Holt
When sending in a claim
When sending in a claim, ASPCA will respond with either the approval or why the claim was rejected.
Insurer: ASPCA
By: Richard D'Angelo
Too much work
Sorry, but too much work, entering explanations etc. that are already on the invoice.
Insurer: Embrace
By: Jeff Kempka
total nightmare
total nightmare, Took many months and I had to call give so attitude to get some action.
Insurer: Embrace
By: Ronald Pellegrino
Great customer service
Great customer service - fast and helpful. It wasn't cheap - bit vetinarians aren't cheap, I guess! But the supportive staff were great We used them for years until we let our cat go.
Insurer: Embrace
By: Mark Hereward
If I needed my health insurance more…
If I needed my health insurance more than once during a calender year, I would be covered. You only allow one emergency coverage because of the cap. pay out. It's a gamble weather you use it and pay all year, or not. Either way, one party makes out better and in most cases it's the insurance co. That's wry the 3 stars.
Insurer: Spot
By: John Wetson
The amount that I’m paying has gone up…
The amount that I’m paying has gone up and the amount being covered is less. I’m very disappointed in how much I’m paying for insurance but barely covered 40%. The coverage I have is suppose to cover 70-80%
Insurer: Pets Best
By: Joshua Velasquez