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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Danielle is an exceptional customer service provider
I called the customer service line and my call was answered by Danielle. She provided polite, professional and excellent service. When there was an issue with the phone lines, she called me back three times to ensure she was able to address each of my concerns. She deserves a promotion!
Insurer: Embrace
By: Heather Parker-Jones
Look elsewhere for pet insurance.
I have had Embrace for 4 years as it is a preferred provider of USAA (which I am a member). To be honest, I am extremely unhappy with this provider. I have had the insurance for 4 years and have NEVER made a claim and my premium just doubled! Yes doubled! It was already extremely high to begin with. My pet insurance premium is now more expensive then my car insurance and my renters insurance combined! I will be finding a new insurance provider and plan on canceling my policy with Embrace asap. I highly recommend you look elsewhere for pet insurance.
Insurer: Embrace
By: Tom
Simple process
Simple process. Paid for everything I expected.
Insurer: Embrace
By: Donna R M
Sometimes it takes a lot of time to get…
Sometimes it takes a lot of time to get reimbursed, so be sure you have money to cover procedures, but overall my experience has been positive with PetsBest and I would recommend having insurance for just in case procedures.
Insurer: Pets Best
By: Jacob Chandler
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth
Freak Accident
A freak accident with my 88 lb 9 month old lab landed us in an emergency vet visit all day on Christmas Eve … gratefully, he is making a full recovery … Having a sick or injured pet is enough stress/drama all on its own … without having to navigate the astronomical expense and panic of how I am going to be able to afford this? My claim was submitted, along with all the required medical records, on the day of treatment. It was processed and the insurance reimbursement deposited in my account before the New Year! Pet insurance gives me peace of mind … in the event of illness or disease, vet bills can quickly become astronomical … pet insurance is the way to go!
Insurer: Fetch
By: Maui Beth