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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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RUN, run far far away and never look back
I purchased pet insurance before bringing my puppy home, unexpectedly at 3 months of age she developed a cherry eye, the document processing department is extremely behind so instead of everyone communicating together I just get notification after notification that they need the complete medical history of a three month old dog. Everything I have from her three visits has been sent on 5 different occasions. And now I’m stuck because I can’t go to a new insurance company with better customer service, an easier app to function, or anything because of her eye and the fact that she have to have surgery on it. Run before thinking about embrace. Everyone told me this was the best and it’s not, it’s been a nightmare to say the least. I’ve been told by numerous people lately that after you file claims they will also raise your cost.
Insurer: Embrace
By: JNB
I enrolled my two healthy pets with…
I enrolled my two healthy pets with Fetch and scheduled their routine veterinary exam based on my understanding of the coverage. Unfortunately, the appointment occurred one day before the policy’s effective date, resulting in a denied claim of approximately $630. I understand that insurance policies have effective dates and waiting periods. My disappointment is not simply that the claim was denied it’s that when I explained the circumstances and asked whether there was any goodwill review or appeals process, I was repeatedly told there was no way to escalate the claim, no reconsideration process, and that even calling would not change the outcome. Had I known the policy would become effective the following day, I would have simply rescheduled the appointment by one day. My pets were healthy, and this was a routine veterinary visit not an attempt to obtain coverage for a known illness or pre-existing condition. While Fetch may have followed its policy, the lack of flexibility and the inability to have my situation reviewed left me feeling that customer service had no ability to advocate for customers. My first experience with Fetch has been disappointing, and I will be looking into other pet insurance options. I encourage anyone considering Fetch to pay very close attention to the policy’s effective date before scheduling any veterinary appointments, even routine wellness visits.
Insurer: Fetch
By: Jared McCorkle
Easy to submit claims
Easy to submit claims. Ensure all medical records are uploaded to make smoother process. The decision came in less than 2 days. I have good experience both times to submit claims.
Insurer: Fetch
By: Ericka
I highly recommend Heathy paws pet…
I highly recommend Heathy paws pet parents. I have it for more than 4 years. Their claim process is the easiest and hazel free in the world. Everything is done through online. Just submit the claim with supporting document and boom you will have the return in your account in few days.
Insurer: Healthy Paws
By: Arun Kamaraj
My cat became ill
My cat became ill, requiring bloodwork, ultrasound, X-rays and other diagnostics. Healthy Paws required records from the time she was a kitten to current day and she’s six years old despite being able to prove that she has been in excellent care for the last 5 years. I had to contact several veterinary offices to get these because we moved around a bit when I first adopted her. I still have not received compensation and has been almost a month since submitting my claim
Insurer: Healthy Paws
By: Jeane DeVries
Easy to use
Easy to use. Easy to find info on website. Well detailed info on how to complete claims. Quick responses sent to me when I file a claim or have a question. Helpful customer service staff.
Insurer: MetLife
By: Stacy
Spot has been great to work with.
Spot has been great to work with.
Insurer: Spot
By: Don Taylor
Pet Insurance
The process for applying for pet insurance is so easy!
Insurer: MetLife
By: Jennifer Braxton
Spot was very helpful when I had some…
Spot was very helpful when I had some questions. They definitely reimbursed 90%!! I highly recommend.
Insurer: Spot
By: Paul Hughes
I can't write a review
I can't write a review, cause I haven't had to use this yet.
Insurer: Pumpkin
By: Lelia Janis