224,603+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,603 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was easy to use the web sitek
It was easy to use the web site. Only problem was that my cats condition was not listed.
Insurer: ASPCA
By: Carole Gernett
Denied for a new issue
My dog was seen for an issue with his larynx. Met life decided that he has tracheal collapse and that is the issue of course they say it's pre-exisiting (IT'S NOT). I appealed they denied it then tell that I can submit a second appeal for $85 an hour out of my pocket. When I ask for a full refund because they aren't holding up their end of the deal they refuse because I had the "option" of using the insurance for other things during that time which I did NOT use and suggested I take my animal to the vet for something else that they will cover (and most likely deny).
Insurer: MetLife
By: Kellie Czajkowski
It was fast and easy and explained well
It was fast and easy and explained well
Insurer: Sonnet
By: Dezerray Fountain
Wonderful service!
Easy to use site and product that provides piece of mind.
Insurer: Prudent Pet
By: Pamela
It was not easy and straightforward
It was not easy and straightforward
Insurer: MetLife
By: Juan Zamora
Easy to Submit a Claim
The claim is easy to file online, and the response time and reimbursement were processed very fast!
Insurer: Healthy Paws
By: Lindy Odland
We have had TruPanion for years
We have had TruPanion for years. When a claim is submitted, the process is quick and easy, seamless. The representatives, when needed are always friendly and helpful. We have only had great service thus far.
Insurer: Trupanion
By: Crystal
HORRIBLE nightmare
they refuse to reimburse us a single dollar, even with my VET WRITING THEM A DETAILED LETTER. i filled out all the forms, appeals, emails, phone calls - metlife pet insurance has easily been the worst insurance experience of my entire life.
Insurer: MetLife
By: Lauren
Frustrated
Frustrated. There was a problem with my payment. I called to get reinstated. The 1st agent I spoke with was very confused and gave mixed communication so my plan wound up never being reinstated. I called again today because i saw it was still cancelled. they said it was never pushed through. there was a still a missing payment even though the 1st agent said i was good. I told the agent today that I wanted to use a different card for today's payment and she said ok then she processed using the old card. Agents don't listen.
Insurer: Nationwide
By: Stacey Johnson
No one will call you back.
I've had this insurance for a few months. My dog came down with a cough which warranted a vet visit. I was asked to upload medical records on here, which I did. Than I was asked again, and I did it again. Than I was asked again, and I did it again. Finally the claim was denied and I can't get ahold of anyone and no one calls me back in order to sort it out. There are 3 copies of the medical records attached to the denied claim. I've written emails, made phone calls, left messages, no one will help. They did cover the dental cleaning though at least.
Insurer: ASPCA
By: Equinoxsss K