208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The claim experience was excellent
The claim experience was excellent, even when talking to a live representative they seemed to care about you and your pet.
Insurer: Trupanion
By: John
They are there to answer any questions…
They are there to answer any questions l have ,
Insurer: Fetch
By: Cherlene
Submitting forms
Submitting the invoice was easy.
Insurer: Trupanion
By: Susan
Very clear explanations about varying…
Very clear explanations about varying levels of coverage. I received emails and texts reminding me to provide them with documentation from my veterinarian and their support staff was extremely helpful.
Insurer: Prudent Pet
By: Nancy Barnum
Franklin was a great Ambassador for…
Franklin was a great Ambassador for your company. Lots of choices for insurance, but Franklin provided great service!
Insurer: Nationwide
By: David Stewart
Very Disappointed with the Transition to Hartville
I carried pet insurance for my last seven dogs through 24PetWatch and was always satisfied with the coverage and service. Unfortunately, when they discontinued their insurance program and transferred my policy to Hartville, my experience changed significantly. Since the transition, my premiums have increased while my coverage appears to have decreased. Items that were previously covered — such as supplements and prescription diet food — are no longer being reimbursed. In addition, customer service has not been helpful, which has added to my frustration. With one senior dog and another managing seizures, changing providers isn’t a simple option for me. I truly expected a smoother transition and comparable coverage. I hope Hartville will take steps to improve both their coverage consistency and customer support for long-time policyholders.
Dishonest and Frustrating — Avoid SPOT
We have been loyal SPOT clients for years, paying our premiums on time, but never submitting a claim. This year, when our dog was diagnosed with cancer, the truth became clear: their claims process is deceptive and unreliable. For every claim, I had to submit multiple rounds of documents they claimed not to receive. Only when demanding a supervisor did the documents “appear,” yet claims are still delayed or mishandled. SPOT constantly looks for excuses to deny claims. If this continues, I will file a formal complaint. I strongly warn anyone considering SPOT: their promises are empty, and they cannot be trusted.
Insurer: Spot
By: OLGA
Our dog is very ill with cancer
Our dog is very ill with cancer, and has had many tests, and medications. I have been very pleased that Healthy Paws has reviewed our claims usually on day one and completed them on the same day or the next. Service is very fast and it is very easy to file a claim online.
Insurer: Healthy Paws
By: Diana Maberry
Thanks, PetsBest!
"My poor dog has had a really rough year, a lot of medical emergencies. Without PetsBest the situation would have been financially devastating for me and my family. PetsBest has the easiest insurance process I've ever experienced and reimbursements came quick."