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I’m incredibly disappointed with…
I’m incredibly disappointed with Healthy Paws Pet Insurance. After being a loyal customer since 2012, I was hit with a shocking 50% premium increase from November to December 2024. I’ve been covering my two senior cats, Indah and Bella, and this jump feels not only unreasonable but downright unsustainable. For over a decade, I’ve spoken highly of Healthy Paws, recommending it to friends, family, and even through my work as a board member for a nonprofit dog rescue. But this recent premium hike has made it impossible for me to keep coverage for my cats. At their age, switching to a new provider isn’t even an option. It honestly feels like Healthy Paws is pricing out senior pets—the ones who might actually need coverage the most. This leaves a bad taste and feels like a betrayal of the trust I placed in this company. I’ve now had to cancel both policies, and I’ll be sharing my negative experience widely to encourage others to explore alternative providers. Healthy Paws, you’ve let down a long-term customer and, more importantly, two pets who deserved better.
Insurer: Healthy Paws
By: Autumn
Support in a stressful time
It was such a stressful time but having the Pumpkin team behind us offered us so much hope and support. If it weren't for them, I don't think my fur baby would still be with me. How do you thank someone, company for that?
Insurer: Pumpkin
By: Lesa Alston
Pumpkin has been wonderful
Pumpkin has been wonderful! We took our dog to the emergency 3 times last year due to stomach issues. We got reimbursed 90% with no issues. Totally recommend it, excellent customer service!!!
Insurer: Pumpkin
By: customer
Pumpkin claims processing is really the…
Pumpkin claims processing is really the best I have seen. Submitting claims and backup documents is very intuitive and quick.
Insurer: Pumpkin
By: customer
First of all you can't get essential…
First of all you can't get essential wellness unless you take the accident policy. The cost of the insurance went up considerably for my one dog which I think was not so great. I had my dogs yearlies done before the end of the year thinking they were covered and they were not. I should have waited until now to do them.
Insurer: Pets Best
By: Cindy Higgins Stankus
No questions and paid promptly per my…
No questions and paid promptly per my contract.
Insurer: Pumpkin
By: Kevin
Always pays and eases my mind on Making…
Always pays and eases my mind on Making decisions for care for my Belgian Malinois.
Insurer: Pumpkin
By: Andri
The customer service is great
The customer service is great, the prices on policies is also good. I'm happy my fur kids are covered.
Insurer: Pumpkin
By: customer
I'm so glad I have this insurance plan
I enrolled my 5.5 year old cat to Trupanion in 2015. For many years, I just kept "donating (lol)" the monthly premium. Now my cat is almost 15yo. I can't thank Trupanion enough. I claim online and they are very quick to review them and send payments to me. It only took a few days. In September 2024, I paid about $7000 (ER and my regular vet) for my cat's pancreatitis treatment. After $500 deductible, they did cover 90% of the treatment. I was able to pay back the credit card right away. And in Dec. 2024, another incident occurred (this time was heart failure and relapsed pancreatitis). Trupanion was again very fast to process my claims. My friends are also Trupanion customers and they are all saying the Trupanion is much better than insurance companies for humans! Customer service would email you back in no time and you get a real person on phone not a bot. Even if I never had to use this insurance plan, I think by paying monthly premium, other pets are being able to get treatment and get covered for the cost. It's a community. Stress from caring for sick pets is a lot, and worrying about the cost is another stress. Having this insurance plan totally reduced my anxiety. I'm so glad that I have this insurance plan.
Insurer: Trupanion
By: Kana
Healthy Paws is the best
I have 2 dogs about 4 years old who have been problems for some time now. Fred tore his both ACL's and a meniscus and Wilma is prone to mast cell tumors. Both were able to receive the best care because of Healthy Paws. I also had my last dog Mr. Magoo insured through Healthy Paws and, even though he was a big dog (80 pounds), he lived comfortably until 14 years old since we were able to provide the best care for him.
Insurer: Healthy Paws
By: daniel e marrese