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I've always had good experiences with Trupanion.
I've always had good experiences with Trupanion. Beth is a pleasant person to do business with.
Insurer: Trupanion
By: patricia
Helpful and didn’t take too much time to respond.
Helpful and didn’t take too much time to respond.
Insurer: Trupanion
By: Julie
They are responsive friendly and have an efficient service.
They are responsive, friendly, and have an efficient service.
Insurer: Trupanion
By: Susan
I prefer an annual deductible to the incident deductible.
I prefer an annual deductible to the incident deductible.
Insurer: Trupanion
By: Kay
Your Pet is a Family Member
Ginger Snap has gone through cancer surgery, during her chemotherapy she was in intensive care two times. 4 years to the week later the cancer returned and my heart breaks with the pain of losing my 11 year 4 months Siberian Huskey pal Ginger Snap. Through it all Trupanion has covered our financial walk as well as quick notes of thought and encouragement. There has not been a person with a dog or especially a new puppy that I have not stopped and told about Trupanion. You are a True Companion when most needed. Denise
Insurer: Trupanion
By: Denise
Quick accurate claims processing.
My claims are completed quickly and accurately.
Insurer: Trupanion
By: Carolyn
Reimbursement great but problems @ time
There was alot of confusion on the part of the VCA emergency animal hospital in Indio, ca, Trupanion and me. As soon as we knew our dog Allie had to go to emergency hospital I called Trupanion to see if we would have help. They did an emergency approval for $7000.00 and were so kind and wonderful on the phone. I asked them if they could pay the hospital directly and they said talk to hospital. The hospital said sure. But then said Trupanion got their plan of care but wouldn't send them any money at all until the final bill, even tho by this time our dog had cost thousands to treat and we had paid over our $1000.00 deductable. I called Trupanion and they said true...they won't pay til the final bill but I told them the hospital was hesitant to continue tests and treatments until something was paid. Neither side would change their stand on this. We were able to borrow money from our son and pay cash then we were reimbursed by Trupanion in several days. Unfortunately our beautiful girl died. It was very very hard to go through that and try to find a way to pay for her care at the same time. We thought we would have Trupanion to help us if anything like this happened so I was shocked. There should be a way partial payments can be made if a pet continues to be hospitalized. My daughter has wonderful things to say about Trupanion's help for her dog and except for this we have been happy with it. Maybe someday we may have another dog and we will definitely use Trupanion.
Insurer: Trupanion
By: Debbie