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Outstanding Service
I've had a number of adopted dogs over the years but I've never had pet insurance. I started hearing more about it, and after doing some research I decided to get insurance for my two adopted French Bulldogs. I went with Healthy Paws based on their excellent review and the fact that they support rescue groups. Last weekend I woke up to find one of my boys very ill. I rushed him to an emergency vet clinic where he had to spend the night. The folks at Healthy Paws couldn't have been nicer or more supportive. 24 hours after submitting paperwork, I received an email stating my claim was processed and that a check would be sent the next day. My experience dealing with Healthy Paws couldn't have been better and I would highly recommend them.
Insurer: Healthy Paws
By: Susan
Good coverage
I have had this policy on my now 20 year old cat for about 6 years now. This is the first year that I have had the occasion to use it. I actually called them to ask about coverage about a recommended procedure, but their representative was very helpful alerting me to the fact that her last visit that was covered. This was a nice surprise. Recently, my kitty had a number of very serious issues. When I agreed to pay the emergency hospital about $3000 for her weekend treatment, I did so with great fear. I wondered if now I would find out the worst truth about my policy. Thankfully, there were no loopholes and no problems getting paid. They have continued to pay a number of high dollar amount bills. I am very grateful that I found this company and bought this policy so many years ago.
Insurer: Pets Best
By: Rachel
Terrible
Poor Customer Service, Poor Claim Processing, Denied Claims, Long Hold Times, Many Loop Holes in Policy and slow paying IF they ever decide to pay. I have cancelled after many problems with the AKC Insurance. They are the worst all the way around. Read reviews available before engaging with the AKC and become educated in what you are engaging in. Wish I had! I had multiple policies and cancelled every one of them and moved over to Embrace who exceeds all expectations and remain thrilled I cancelled the AKC. My headache is now over since I moved away from the AKC Pet Insurance.
Insurer: AKC
By: Beloved
ASPCA Pet Insurance Rocks!
No cute pet stories. We have had the opportunity to file claims with ASPCA. These claims were addressed and paid fast. Faster than claims on my own health insurance. The premiums are reasonable and I appreciate the fact that the ASPCA get a portion of the premium to support its ongoing work.
Insurer: ASPCA
By: Kathy
TRUPANION - FABULOUS, RELIABLE, QUICK
My German Shepard puppy of 7 months came down with pneumonia. I called Trupanion to get pre-approval because we had to transfer him to the hospital. Being that he would be in the hospital for a few days we knew the bill would end up being a few thousand for his 4 day 24 hour care! I called Trupanion and the pre-approval representative was extremely instrumental in guiding me with great support to process the claim quickly - literally within 24 hours! Once we were pre-approved, I could relax and focus on my puppy's recovery! In a time of uncertainty just knowing that they were on top of it helped me feel more confident that my pup would be taken care of. That in and of itself is worth its weight in gold! Had VPI for my other pet and I would definItely choose Trupanion HANDS DOWN!
Insurer: Trupanion
By: Dee
TRUPANION - FABULOUS, RELIABLE, QUICK
My German Shepard puppy of 7 months came down with pneumonia. I called Trupanion to get pre-approval because we had to transfer him to the hospital. Being that he would be in the hospital for a few days we knew the bill would end up being a few thousand for his 4 day 24 hour care! I called Trupanion and the pre-approval representative was extremely instrumental in guiding me with great support to process the claim quickly - literally within 24 hours! Once we were pre-approved, I could relax and focus on my puppy's recovery! In a time of uncertainty just knowing that they were on top of it helped me feel more confident that my pup would be taken care of. That in and of itself is worth its weight in gold! Had VPI for my other pet and I would definItely choose Trupanion HANDS DOWN!
Insurer: Trupanion Canada
By: Dee
Pets Best is the Best!
I cannot say enough about this company- they have always paid in a timely manner, and I have never had to dispute claims made on my dog (something that cannot even be said for my own health insurance!!). My dog had the same stomach issues for 5 months straight. I was scared they were either going to drop me or stop covering repeat issues, but they didnt. They are a company that truly stands behind what they say they are going to provide! My vet also highly recommended them!
Insurer: Pets Best
By: Amber
great customer service
we are clients since years and appreciate the timely manner in which claims and issues are adressed - wonderful employees who respond immediately, we are very happy to have chosen this insurance for our beloved furperson!
Insurer: Embrace
By: claudia
Absolutely love this company!
I've always been skeptical of pet insurance companies as I've been told for years that they never really pay when you need them. Because I have two large dogs, however, I carried the insurance for 3 years just in case. Recently my 6 year old labradoodle tore his ACL and required surgery (very expensive surgery, I might add) and I'm happy to report that not only did Pet's Best pay 80%, but they processed my claim in 2 days. I couldn't believe how quickly I received payment! I can't say enough good things about this company, and would strongly recommend them to everyone.
Insurer: Pets Best
By: Cheryl
Excellent communication and follow-through
This is my first experience with pet health insurance and so far I am very happy. I needed a lot of explanation and then made several changes in the first weeks of my new policy and each time I phoned Embrace the reps I spoke to were courteous, patient, and took immediate action. Every phone call was followed by a confirmation email letting me know the requested changes had been made. I've only had one vet visit so far and I received a partial reimbursement check for that visit about a week and a half later. Having never had pet insurance before, that check made my day! I look forward to my future dealings with Embrace and feel like just knowing the insurance is there lifts the burden of wondering "what if" when it comes to the health care of my dog.
Insurer: Embrace
By: Rebecca