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Outstanding Customer Service and Support
I was very impressed with how Embrace responded to my claim promptly and fully, and supported our family throughout the process. My dog suffered through gastrointestinal distress and it took weeks and several visits to our vet and the veterinary hospital before he was able to be correctly diagnosed as having ingested a foreign object which had to be surgically removed. Not only did Embrace cover more of the expenses required to get him well than I expected, but they even made sure to check on his recovery and condition afterwards. I would highly recommend Embrace to anyone looking to insure their pet's health.
Insurer: Embrace
By: Andy
Lifesaver
My big boy, Clarence, is a 165 lb. Irish Wolfhound. Several years ago I had outrageous medical expenses ($6200 and no insurance)for a 10 lb. kitty so I thought I had better purchase insurance for my big guy. Being a paralegal, I read through the details of every insurance company out there and was amazed at all the little "exceptions" that were hidden in the policies. Embrace was the only one where I felt it was very straightforward as to what it would cover. I was somewhat skeptical until I had some actual claims. Recently, my big boy had to have surgery which was thousands of dollars. After processing the claim in a very timely fashion, Embrace paid exactly what I expected. No exceptions, arguments, issues.... I could not be happier with my choice. I am strongly recommending to all my friends and family.
Insurer: Embrace
By: Susan
So far so good
I have had Embrace for 1 year so far. We submitted our first claim last month for a stomach illness. The process seemed very easy, and we received notification on our reimbursement within 2.5 weeks (seems to be a good turn time). The customer service has always been prompt at responding to inquiries, friendly and professional.
Insurer: Embrace
By: Erin
Responsive, quick, helpful!
We have had coverage on 2 dogs, with excellent service both times. While I'd like to see a bit more latitude with so-called "pre-existing" conditions, we have been very satisfied with the service and the level of claims awarded for all but one condition: in both cases, we adopted older spayed females; when they had indoor accidents, after having been in a shelter for some time, we suspected bladder infections, so we took them to the vet. Knowing the discomfort that can accompany a bladder infection, we didn't want to wait until the health insurance was in effect. In both cases, the problem turned out to be an incontinence issue--which is chronic and requires lifetime meds, rather than a bladder infection which is a one-time medication event. So in both cases, the medication is not covered. This seems unfair: I can't see waiting a month for insurance to take effect before taking an animal for treatment if it's in pain or if neglecting the condition can lead to something worse, such as a kidney infection. My understanding, however, is that all companies have the pre-existing condition issue, so Embrace is probably no worse on that score. Other than that, we've been very satisfied.
Insurer: Embrace
By: cpp
Acceptable
It took a very long time for reimbursement, but amount was acceptable.
Insurer: ASPCA
By: Joy
MY HEALTH INS SHOULD BE AS GOOD AS PETS BEST
tHANK YOU FOR ALL YOUR FAST EFFICIENT PAYMENTS ON MY DOG SADIE'S CLAIM WHEN SHE SERIOUSLY BROKE HER LEG AND NEEDED SURGERY. i COULDNT HAVE HANDLED IT FINANCIALLY WITH OUT YOU AND YOUR CARING THOUGHTS WHEN i CALLED. SADIE THANKS YOU TOO, SHE IS WELL AND RUNNING AND PLAYING AGAIN....
Insurer: Pets Best
By: Dyanne
Embrace is wonderful and so well run!!!
Heard about Embrace from my sister since we both have new puppies. We had dogs before and paid unbelievable amounts of money to have them live healthy, rich lives. This insurance is so nice. Wish we had it back then with our other pets!!!
Insurer: Embrace
By: Hunter
Overall, a happy customer
Overall am very happy but wish process time for claims was much quicker. It leaves a bitter taste that insurance companies take their time to process under the guise of "providing the best coverage" when it seems that reasons are being sought to not cover certain instances.
Insurer: ASPCA
By: Ryan
Excellent and Prompt
Our King Charles Cavalier developed a primary lung cancer tumor. All diagnostic services have been paid promptly. Surgery has not been submitted yet, but expect the same prompt payment.
Insurer: Trupanion
By: Monty
Excellent and Prompt
Our King Charles Cavalier developed a primary lung cancer tumor. All diagnostic services have been paid promptly. Surgery has not been submitted yet, but expect the same prompt payment.
Insurer: Trupanion Canada
By: Monty