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Very courteous service and fast reimbursement
I am very impressed with Embrace approach to claim reimbursement. Not only they processed our claims in a short amount of time, but when they had a "back-log" of claims during holidays season, they kept following up with us, letting us know they recieved our claims and are working on them. That means a lot to us, just knowing they are not ignoring or forgetting their customers. I haven't had to follow up with them or "chase" after them a single time and I believe this to be a great customer service.
Insurer: Embrace
By: Irene
Healthy Paws saved the day this Christmas season!
Our poor little 1 year old lab mix suddenly started vomiting blood on the night before Christmas Eve, the cause of which remains unclear. He needed sedation, IV fluids, labs, x-rays, anti-nausea medications--the works. He started out at our regular vet's office then had to be transferred to the local Emergency pet hospital for ongoing care, more labs and overnight rehydration. He received timely and excellent care in both places, and fortunately he recovered completely over the next few days. Not surprisingly, however, the bill was just under $1000. Thanks to Healthy Paws, we were able to have both vets provide whatever care our puppy needed and knew we'd have much of it covered through his puppy insurance. The claims process is simple, and amazingly, we had our reimbursement check back in the bank within 6 days. 6 days!! I was shocked, especially given that this took place during the Christmas holiday week. This is the best $30/month I could ever spend. We can't thank you enough, Healthy Paws!
Insurer: Healthy Paws
By: Kristen
Pet Insurance
I was told that this is one of the best insurance plans for pets. So far it's been proved true!
Insurer: Trupanion
By: Alice
Pet Insurance
I was told that this is one of the best insurance plans for pets. So far it's been proved true!
Insurer: Trupanion Canada
By: Alice
Totally Satisfied
Our cat had to have surgery for an intestinal blockage from eating strings. Trupanion quickly covered the claim, for both the surgery and a follow-up visit due to complications. Payment took about 3 weeks I think. But all we had to do was send off the paperwork, and it was approved with no questions.
Insurer: Trupanion
By: Thomas
Totally Satisfied
Our cat had to have surgery for an intestinal blockage from eating strings. Trupanion quickly covered the claim, for both the surgery and a follow-up visit due to complications. Payment took about 3 weeks I think. But all we had to do was send off the paperwork, and it was approved with no questions.
Insurer: Trupanion Canada
By: Thomas
Great to have the insurance
I have an almost 4 year old lab and believe me he can get into trouble. I've used the insurance 4 or 5 times and it's been great. The claims are reviewed quickly and for the most part I get 80 percent back. I got the well visits too and it's great to be reimbursed for those visits also.I think it's a must for all pet owners.
Insurer: ASPCA
By: Judy
Absolutely Wonderful
I actually joined Healthy Paws based upon reviews on this website and everything I have read holds true to my experience. Their payment response time is great, every time I have called for customer service their team has been exceptionally helpful and friendly, and they do honestly care about the well being of your pet. I in fact just received a personalized email checking on how my dog was feeling since I recently submitted a bill for an emergency vet visit. I love their service so far and recommend it to any of my friends. My wife even works for a car insurance company, and she recommends customer directly to Healthy Paws when they ask about pet insurance. Great company, great service, plain and simple.
Insurer: Healthy Paws
By: Scott