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simple, generous, hlpful
I only wish people health insurance was as good as Embrace. My claims are acted on quickly and accurately. In addition, they are explained so that I'm clear what I'm getting and why. Also the Wellness system insures that my cats stay healthy because I am encouraged to get care for them because it doesn't cost so much with a Wellness refund.In sum, I'm glad I found Embrace.
Insurer: Embrace
By: Sue
Works Pretty Well
I've had the insurance for two years now for two of our dogs. I've found the service to be pretty good. I never like finding they will not cover the full amount I've been charged by our vet, but they've always covered most, if not all, of the charge. The turnaround time on claims being submitted is generally good, but has sometimes been over two months. That's only occured when they had to get more info from the vet and my vet has been slow to comply so not really the insurer's fault. I usually call if it's been too long and I've always been met with helpful service.
Insurer: ASPCA
By: Randy
WOW,,,,They called to see how our pet was doing..
Our Lulu was having problems and we took her in and learned she had a bladder infection. The claim forms were completed by our vet and all went very smoothly. The most impressive part of the story is we received an email from the CPP (Chief Pet Protector)of HealthyPaws asking how Lulu was doing one week after her visit to the vet. The email was not a form email and we were able to communicate with this person. We were so impressed with the whole experience and Lulu is feeling like herself again! I would strongly recommend HealthyPaws to my friends and family.
Insurer: Healthy Paws
By: Dusty
Processing claims
Once the claims are processed, everything went smoothly.
Insurer: ASPCA
By: Frank
Great Communication and Customer Service
This is the first time we've had pet insurance, and we've only had our kittens a few months. We got Embrace at the recommendation of our vet, and have only had one claim so far for Wellness Visits. (The Wellness add-on is a steal if you know you have vaccines, de-worming, or the like to complete with kittens or puppies. For $149 you get $200 of reimbursement without any deductible, so it's free money. I suspect it's worth it to Embrace because it keeps you doing those well-visit exams and is likely to catch small issues before they turn into major problems.) Anyway, given that you can check the status of your claim on the website, I hardly expected to be sent emails when the claim was received, when it was processed, and a follow-up making sure the check had been received. What great service! Would highly recommend -- the claim process was painless and if anything CS seems to overcommunicate -- a good problem to have.
Insurer: Embrace
By: Susan
Stood by my girl
They conducted a very thorough check to determine whether her injury was a pre-existing condition but once it was determined that it was not, we were reimbursed immediately.
Insurer: Trupanion
By: Lexie
Stood by my girl
They conducted a very thorough check to determine whether her injury was a pre-existing condition but once it was determined that it was not, we were reimbursed immediately.
Insurer: Trupanion Canada
By: Lexie
Great Service
Trupanion have been fantastic with our little dog Lucy who suffers from chronic skin condition. Would recommend them to friends and family
Insurer: Trupanion
By: Lucy
Great Service
Trupanion have been fantastic with our little dog Lucy who suffers from chronic skin condition. Would recommend them to friends and family
Insurer: Trupanion Canada
By: Lucy
We are Blessed to have Embrace
My husband and are proudly owned by a 20 month old St.Bernard, Sadie Mae.We do not have children, so she is our baby girl.Right before Sadie chose us,I had retired, so I began researching all pet insurance companies. We chose Embrace and we are thrilled with our decision. A few months ago,Sadie was diagnosed with severe hip dysplasia in both hips. She is covered under her Embrace policy and they have paid all claims. Tomorrow, Sadie is going to Cornell University to receive a total hip replacement on one side.If we did not have Embrace,we would have to empty our savings account. We are scared and nervous about Sadie having major surgery and even more concerned about getting her through the 3 month recovery period, but at least we do not have to worry about where the money is coming from. The estimate is 6 to 8 thousand dollars. We recommend Embrace to all of our friends. We tell them they do not want to deny their pets medical care because of the expense. We are also owned by Stella Rose, a Golden Retriever, and Brady Lee, a Shih-Tzu, who are both also covered with Embrace.
Insurer: Embrace
By: Kelly