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Embracing Excellence and Customer Service
Like all of you out there I too am daddy to two of the sweetest long-haired chihauhaus that are beyond spoiled! My wife an I shopped for pet insurance and had a couple of terrible experiences until a friend recommended Embrace Pet Insurance. Our experience with them has been nothing short of superior in all aspects of cost, reimbursements, and follow up customer service. They are by no means cheap but I can tell you that the services they offer are worth every dollar we spend. They are fast, efficient, and "get it", meaning they understand and empathize with what we go through when our babies become ill or injured. I actually had a representative call me to see how my little girl - Mango - was making out post op from her shoulder fusion. As we speak, my big girl - Maggie - a.k.a Mootz - is under going a surgical procedure to remove infected anal glands and they reviewed the pre-authorization estimate and sent us an email detailing what the % of coverage would be. They condensed a 7-day process into a 24-hour turn around so we wouldn't suffer sticker shock with the bill! Embrace is just a down home folksy operation that is professional, well organized, quick to respond, and has the best interests of policy holders on the front burner. They are wonderful to deal with on the phone and go out of their way to accommodate policy holders. I'm the first one to send off a barn burner to whomever is willing to listen when I receive poor customer service from any organization. I
Insurer: Embrace
By: Bob
Pets Best is the very BEST!!!
We are so please with how quickly you handled our recent claim for our dog Rocky. I most certainly would recommend Pets Best to everyone! Thank you for your wonderful service! janice Milano Sumter, SC
Insurer: Pets Best
By: Janice
Trupanion is the BEST pet insurance company
I have a 2 year old mixed breed dog that has had nothing but problems ever since her turned 2. I have had the option of taking great care of my wonderful dog because I am insured by the best pet insurance company ever. Thank you so much Trupanion for helping me...
Insurer: Trupanion
By: Jayme
Trupanion is the BEST pet insurance company
I have a 2 year old mixed breed dog that has had nothing but problems ever since her turned 2. I have had the option of taking great care of my wonderful dog because I am insured by the best pet insurance company ever. Thank you so much Trupanion for helping me...
Insurer: Trupanion Canada
By: Jayme
so far, so good
Luckily, so far we have not needed to use our regular health insurance plan. However, I purchased the additional Wellness plan for my puppy. I have used up all the money for her initial expenses like spaying and vaccinations and saved $100 dollars through the plan. Embrace reimbursed me without any problems after I submitted the claim. Communication was always prompt and professional. I had to call customer service once, because I was unclear on one of the claim e-mails. The representative explained my claim (there were some charges like a dental procedure that was not covered under the Wellness plan and the splitting up of the bill was a little confusing) and was very friendly in helping me understand. So far I have been very satisfied with Embrace. The only thing I wish was different is the total lifetime plan limit - it would be great if it was higher or unlimited like some other plans.
Insurer: Embrace
By: Ian
Prompt, Caring and Personal
Our 1yr old curious coonhound was either bitten or stung in the early morning hours. After being seen by our vet, she was given numerous antibiotics not only for her swollen leg but also for an ear infection which the vet found. Our vet sent in the claim form and medical records on a Saturday and we promptly received an email on Sunday that the claim check was being processed. In the meantime we received emails from Healthy Paws asking how she was doing. The emails were not automated as they were personally addressed and addressed the specific ailments. A big thank you to Healthy Paws.
Insurer: Healthy Paws
By: John
Prompt, Friendly Service
Wellness claim (puppy shots). Claim was submitted and addressed promptly and efficiently.
Insurer: Embrace
By: Melinda
Saved us money
Our dog, Ranger, raided the pantry and got into a whole bag of chocolate chips. And he got really sick. We took him to pet emergency and they pulled him through. It was a few days of touch and go.The pet insurance saved us money and the claim was handled promptly. Glad we had it.
Insurer: ASPCA
By: Mike
excellent!
I can't say enough in praise about Trupanion. Great service, great company. My dog has been sick for over 1 year with serious bills and they have stuck with us unconditionally. Thank you and keep it up!
Insurer: Trupanion
By: Jesse
excellent!
I can't say enough in praise about Trupanion. Great service, great company. My dog has been sick for over 1 year with serious bills and they have stuck with us unconditionally. Thank you and keep it up!
Insurer: Trupanion Canada
By: Jesse