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Fast and friendly
Always fast and friendly responses. Been quicker as of late. On average, I receive an email a few days after the claim, processed within a week, and cheque artives a few days later. Other than a mishap about deductibles (not fulfilled and claiming a year later), service has always been exceptional.
Insurer: Trupanion
By: Jen
Fast and friendly
Always fast and friendly responses. Been quicker as of late. On average, I receive an email a few days after the claim, processed within a week, and cheque artives a few days later. Other than a mishap about deductibles (not fulfilled and claiming a year later), service has always been exceptional.
Insurer: Trupanion Canada
By: Jen
porcopine encounters
I have spoken to many people about their claim experiences with other providers and have heard stories about exemptions for 2nd or 3rd claims such as quill removal. Trupanion has never questioned our claims and has always processed them quickly. After 3 years of off leash walks I find that my 2 huskies will now be on leash which is unfortunate. eventually there will be some fully fenced off leash areas in calgary. I recommend Trupanion to all and wish I had purchased insurance for my previous 2 huskies who over the course of 12 years cost us around $30,000.00 I couldn't be more pleased with a provider.
Insurer: Trupanion
By: scott
porcopine encounters
I have spoken to many people about their claim experiences with other providers and have heard stories about exemptions for 2nd or 3rd claims such as quill removal. Trupanion has never questioned our claims and has always processed them quickly. After 3 years of off leash walks I find that my 2 huskies will now be on leash which is unfortunate. eventually there will be some fully fenced off leash areas in calgary. I recommend Trupanion to all and wish I had purchased insurance for my previous 2 huskies who over the course of 12 years cost us around $30,000.00 I couldn't be more pleased with a provider.
Insurer: Trupanion Canada
By: scott
Outstanding!
I am more than happy that I selected Trupanion when purchasing a policy for my dog. She has had a couple of bad injuries this year, and Trupanion almost always has our claim reviewed and payment sent within a week!
Insurer: Trupanion
By: Dave
Outstanding!
I am more than happy that I selected Trupanion when purchasing a policy for my dog. She has had a couple of bad injuries this year, and Trupanion almost always has our claim reviewed and payment sent within a week!
Insurer: Trupanion Canada
By: Dave
Be careful with Pets Best
I have had Pets Best since 2008. They were indeed very responsive intially to my claims. I have had four dogs on the insurance. Currently I have three dogs. One of my dogs in the last 2 years has required extensive medical help on his back and his rear legs. Intially my dog was limping on his right rear leg. There was a significant problem with his gate. I recognized what it was, a gracilis contracture, not uncommon in Athletic German Shepherds. My primary vet could not diagnose it. When the gait continued to get worse after tests and other treatment, I went to a very well known Ortho Surgeon. He also could not find a gracils contracture. However, he suspected Cauda Equina. Upon sedation for a CT to diagnose cauda equina, the doctor confirmed a gracilis contracture in his right rear leg. Nothing could be done for that nad it was an ancillary diagnosis, not at all related to the Cauda Euqina. The CT did find Cuada Equina/Lumbar Stenosis and we had surgery to treat that. That used half of my allotment for treatement. A year later my dog was in obvious pain again. Another CT scan revealed a herniated disc between L6 and L7. Pets Best denied this claim and said it was related to the Cauda Equina claim and the CT exam exhausted my allotted amount for that. Now, two years later, my dog has a semitendinosis contracture in his left rear leg. I consulted with one Board certified Veterinarian Orthpedist who referred me to another Board Certified Ortho Vet. I subm
Insurer: Pets Best
By: Michelle
good job
I was pleased with aspca health insurance after my dog broke her leg.
Insurer: ASPCA
By: georgia
Easy claim process, very courteous staff
I just recently purchased pet insurance through Embrace for my whippet, Devo. I ended up getting it because he had recently been nipped by another dog while playing and had to get $400 dollars worth of stitches. While I have not had to use the insurance for any accident or illness claims I did take advantage of the wellness program, it's sort of like a "dog FSA". The claim process for his wellness reimbursement was very easy and quick. I had the check in about 2 weeks from the time I submitted the claim. I also had Devo go through a medical review, Embrace reviewed his past year's worth of records and provided me a detailed outline of what pre-exsisting conditions would be covered and when. This way if something happens but it was a condition he had been seen for before I won't be surprised if something isn't covered.
Insurer: Embrace
By: Tiffan
Angels
I cant put into words how greatful I am for trupanion and how they gave my bonzo a second chance at life! trupanion is without a dought my dogs guardian angels!!
Insurer: Trupanion Canada
By: robert