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NOT HAPPY
Yes, I cancelled my policy!Trupanion went out of their way to determine my dogs issue was preexisting when it wasn't. Digging through old files and associating unrelated issues to the one I had treated. No where in her records did it say she had what she was treated for. Unfortunately, her vet didn't want to "get involved" with any type dispute, now looking for another vet.Basically I got mega screwed out of 4 grand. I will NEVER advise anyone to use Trupaion EVER!!!!!!. Until my last breath!!!!!Upon your review I doubt this will go any further, but word of mouth is a wonderful thing. You have a great day!!!!!
Insurer: Trupanion Canada
By: Jennifer
Great Service No Hassle!
I had an emergency w/ Zeus. Thank God I have Trupanion! From the moment the Vet's office submitted the claim, the staff at Trupanion keep you posted on the status every step of the way. Within a week my claim was processed & mailed out to me. Not only was that a quick turn around but 90% of the bill was covered. The only thing that could beat that is 100% coverage! The customer service I have received on this & previous occasions has always been friendly, informative, & professional.
Insurer: Trupanion
By: Sandra
Great Service No Hassle!
I had an emergency w/ Zeus. Thank God I have Trupanion! From the moment the Vet's office submitted the claim, the staff at Trupanion keep you posted on the status every step of the way. Within a week my claim was processed & mailed out to me. Not only was that a quick turn around but 90% of the bill was covered. The only thing that could beat that is 100% coverage! The customer service I have received on this & previous occasions has always been friendly, informative, & professional.
Insurer: Trupanion Canada
By: Sandra
Very happy with service
We are very happy with our service with Healthy Paws. They are very polite through email and on the phone. They responded to our claims in under 24 hours and had a check out to us within the week. You will be very happy if you choose them.
Insurer: Healthy Paws
By: Adam
Great company all around
I had Embrace for my dog for over 4 years. He suffered from epilepsy and it was a long tough battle to try to control the seizures. Embrace was awesome and was the only reason we were able to continue to provide the best care for our dog for as long as we did. Every procedure and emergency room visit was covered without question. At one point, we had an MRI and spinal tap performed ($2,500+) and it was covered. It was a huge relief knowing Embrace would not try to find a way to not cover the bills.
Insurer: Embrace
By: Bill
Speed of service
I received three emails that processing my claim was running behind. That is fine but don't tell me it will take two weeks if every claim i make is going to make will take 4-5 weeks. This is not the first time. I also work under a two week deadline and hold myself accountable to get the product out to our customers. Kind of question who is accountable at Embrace.
Insurer: Embrace
By: Iowa
Embrace to the rescue!
I have found Embrace Insurance to cover our expenses realistically and with compassion. I recommend this company to all my friends and acquaintances.
Insurer: Embrace
By: Noreen
Atopic Dermatitis
My 6 yrs old male golden retriever/poodle cross is insured with trupanion and has had ongoing issues with what has now been dertermined as atopic dermatitis. We have recently started on Atopica and and it is working fantasically. I am very pleased with Dr. Defalque at Canwest animal clinic and with the quick and hospitable claim process with trupanion.
Insurer: Trupanion
By: Joanne
Atopic Dermatitis
My 6 yrs old male golden retriever/poodle cross is insured with trupanion and has had ongoing issues with what has now been dertermined as atopic dermatitis. We have recently started on Atopica and and it is working fantasically. I am very pleased with Dr. Defalque at Canwest animal clinic and with the quick and hospitable claim process with trupanion.
Insurer: Trupanion Canada
By: Joanne
ACL correction & Continuing Care option
Correction: they will only due 1 ACL no matter what.Also, the Continuing Care is only available before age 9yr. Which they didn't mention in their notices and discovered when I called to inquire about it when my dog was 9yrs 1-1/2mos.
Insurer: ASPCA
By: Dee