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They were there for us when we needed…
They were there for us when we needed it.
Insurer: Spot
By: customer
Unfair pre-existing condition policy
I rescued my senior pup so when I applied I get Embrace all of his vet records from the prior 9 years. They saw that in the past my pup had ear infections so they declared this a pre-existing condition. What is terribly unfair about this is that I’m now addressing his ear infections- they were not addressed prior to me rescuing him- and despite the fact that I’m being a great pet owner, Embrace will not pay any claims that say anything about his ears, allergies, etc. Allergies were not a pre-existing condition however they have decided to lump them together. Any reason not to pay a claim.
Insurer: Embrace
By: Carriann Isman
It’s such a relief to have Fetch
It’s such a relief to have Fetch. Submitting claims is easy and payments are sent quickly. I really like the constant communication from Fetch. I always know where in the process my claim is.
Insurer: Fetch
By: Marjorie
Great insurance
Great insurance. I’m happy with it so far.
Insurer: Fetch
By: Ann Rider
Great insurance!
I recently filed a claim for a non-cancerous tumor for my dog. It was easy to file and attach documents through the app. The claim was processed and paid quickly. I’m so glad I have this insurance.
Insurer: Spot
By: Liz Hecox
Reimbursement delayed
The first claim I submitted will require a month to process. When I submitted the claim, the acknowledgement stated 5-10 days. And then after following up, I was required to provide documentation delaying the claims even longer. It has been 20 days since the first claim was submitted. I will follow up again. Needless to say, I’m researching other insurance options.
Insurer: MetLife
By: Elizabeth Dickinson
Spot has made pet emergencies not so…
Spot has made pet emergencies not so nerve racking. Knowing that they are there financially when needed is a blessing. I had to take my boy to the vet and the bill was $1000. I wasn't sure how I could afford that but they reimbursed me 80% after my deductible. Thank goodness!!! I highly recommend them for your fur babies needs!!
Insurer: Spot
By: Crystal
Spot is the best !!
This was my first time having to submit a claim to Spot. My cat needed to see the vet for some vomiting and diarrhea issues and I uploaded the bill and was reimbursed in a matter of days. Such a smooth and easy process..thank you Spot ..
Insurer: Spot
By: JMS
Disappointing Experience
Trupanion has a misleading insurance model. Their frequent and significant price increases in the monthly fees comes as a surprise, cannot be justified under questioning and, hence, are indefensible. They provide notifications out of the blue, citing organic rises in costs, and when asked for specifics on those increases cannot support what has been recently a 30%/month fee increase. They misstated our dog's medical history and basically flailed around trying to justify the above increase. I am sorry we signed up initially. I would avoid these folks in favor of other organizations
Insurer: Trupanion
By: Jane, NYC