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Very pleased wit Trupanion. Highly recommend it!
I am very pleased with Trupanion. Claims are processed in a timely fashion. The staff is professional and courteous. The communication between the company and insurer is excellant.
Insurer: Trupanion
By: Dozer
Very impressed and well worth the money!
I was very impressed at the timing of payment and that they delivered on their word. The policy was easy to understand, affordable, and they lived up to their claims! I submitted a claim on 5/7/12, they had to request medical records, but payment was processed 5/15/12. A wise investment and I just bought a pretty basic plan only costing about $18 a month. Well worth it!
Insurer: Pets Best
By: D.M.,
Becoming Increasingly Frustrated with Service
I am becoming increasingly frustrated with the quality of the customer service provided by both the telephone reps as well as the claims processors. My claims are consistently being processed incorrectly with Embrace informing me that my claim is not covered when - in fact - it should be. Thereby requiring to make multiple phone calls and send multiple emails to receive the coverage that I have paid for. The avoidance and unwillingness to pay claims is almost equivalent to fraud. If you would like to chase your pet insurance company to claim monies truly owed to you, then please do choose Embrace.
Insurer: Embrace
By: Michelle
Unbelieveable.
This is not my first experience with pet insurance, and have to say that my previous experiences almost kept me from trying it again. I'm glad that I did, and that I chose Embrace. Although I probably shouldn't be, I have been surprised every time they have covered expenses that I have submitted reimbursements on. And they have covered them all - from laser eye surgery for a tumor to emergency procedures for bloat. Thank you, Embrace. You've earned a life-long customer!!
Insurer: Embrace
By: Michelle
AWESOME!
I was originally going to sign up for one of those larger pet insurance companies that you hear about often. But I decided to be thoughtful and do some research. Healthy Paws ended up rising to the top based on the criteria I had. I wanted a company that had high satisfaction scores from clients, covered illnesses/sicknesses, were responsive and most importantly treated me like a person. Not only did Healthy Paws meet these criteria but they also had an added benefit - they actually care about my pet. When I have submitted claims they actually ask how my dog is doing! What insurance company does that? In addition, they have consistently processed my claims in under a week! I absolutely love Healthy Paws and will use them for all my future pets.
Insurer: Healthy Paws
By: Renate
Emergent Gastro Surgery
Healthy Paws saved us thousands of dollars after our 6 month old puppy had to have an emergent surgery, at a specialty facility, after hours. We love that we were not restricted to specific facilities/treating vets by the insurance company. Within 2 weeks we were reimbursed the majority of the money. We are so thankful that our friends had recommended Healthy Paws
Insurer: Healthy Paws
By: Kathleen
Pets Best is the Best of Four Tried
I have had pet insurance since 1993 from VPI to AKC Pet Healthcare and Pets First. I currently have 3 Mastiffs covered by Pets Best for less than it costs for one with AKC Pet Healthcare. Unlike most pet insurance companies, Pet's Best is easy to use and claims are reimbursed in a timely manner. My vet often asks who I recommend and I have no trouble telling him Pet's Best.
Insurer: Pets Best
By: Caroline
Embrace is the best!
Our dog was diagnosed with Addison's disease last year and without Embrace we would be swimming in a sea of bills. Not only is our dog healthy and happy, we have less worries about all the visits to the vet to keep him healthy. The best decision we ever made was to get insurance from Embrace for him.
Insurer: Embrace
By: Jessica
expensive possibly but pretty good
Our pet experience is to young yet as she is only 18 months old. We have the insurance to insure our peace of mind that we are taking good care of her.
Insurer: ASPCA
By: William
So Glad we had Embrace Pet Insurance!
I was glad we had Embrace when our dog Terra started to experience strange symptoms. It was late and we were about to go to bed, but we decided to take her to the Emergency Vet instead. Terra had developed pyometra and needed emergency surgery ASAP! If we had gone to sleep she probably wouldn't be with us today. She almost died in surgery when her infected uterus burst and another doctor who decided to stay and help came out to tell us it wasn't looking good. Luckily, she was a fighter and she pulled through and began healing surprisingly well. I couldn't help thinking while she was in surgery "I sure hope Embrace comes through for us" It was definitely NOT CHEAP! Terra's ordeal cost us 4,400 bucks and although we would have paid anything to get her better, we were not in a position to spend that type of money. Everyone thought we were crazy! Thanks to Embrace, we were reimbursed $3,009 after our deductable and copay, which sure was a relief. Embrace was great! I always knew what was going on with my claim every step of the way. An agent always emailed me with updates, when the claim was done, when the check was going out and even to make sure we received our check. We had our check before Terra was even fully recovered. I was VERY impressed with their customer service! Even got an e-mail just to see how Terra was doing weeks later, which was nice. I hope to never file another claim like that again, but I'm sure glad we had Embrace!
Insurer: Embrace
By: Tisha