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Cancer treatment and follow up.
My cat was diagnosed for brain cancer and was treated about 3 months ago. The diagnosis process was long and difficult, and the treatment took 5 weeks after that. Pets Best was great the entire way. I recently took him for a follow up exam and tests. All results were great and he is doing well, and pets best had processed my claim and issued a payment within a week of my submitting the claim. It was a great experience. If it wasn't for pets best, I wouldn't have a happy healthy kitty at home who is able to enjoy life.
Insurer: Pets Best
By: Alex
GREAT BENEFIT… After years of paying premiums this…
After years of paying premiums this company ran me through the ringer to get reimbursed for an emergency room visit that ended in euthanasing our pet. I’ve had 2 claims both were eventually approved but not for over a mont until I did all the leg work collecting vet paperwork. GREAT BENEFIT has nothing on them
Insurer: Embrace
By: Phil Moore
Very Helpful
Great service very knowledgeable customer service.
Insurer: Embrace
By: John Tindall
Spot "Family" is heartless and worthless
We recently switched to Spot Pet Insurance from a different insurance logo owned by the same company - Independence Pet Holdings - because Spot offered an affordable monthly premium for our middle-aged beagle. All of Spot's customer service initially seemed warm and inviting. Turns out they are just as heartless as you would expect from any private equity-owned insurance company who is just looking to make money off of careful pet owners. Just like many other pet insurers do, Spot Pet Insurance promptly denied our first claim we submitted as a pre-existing condition, but in this case, we have been paying premiums for years to Hartville, which is literally part of the same company that reports to the same CEO and has the same insurance underwriter - Independence Pet Holdings. So even though this company has been paid by us for years, and even though we have no diagnosis for our dog yet, Spot promptly wrote us off as having a pre-existing condition without further ado. Truly so frustrating when you are just trying to do the right thing and seek insurance for your family member. We are now canceling our policy and going the route of a savings account for pet costs.
Insurer: Spot
By: Sara
One of the best insurance providers
One of the best insurance providers. No hassles. Everything is straight forward.
Insurer: Embrace
By: Dayaker Rangineni
Easy process to add my new pet and the…
Easy process to add my new pet and the rates are within my budget. The process to submit a claim was fast. I recommend it.
Insurer: ASPCA
By: Caroline Beretta
Can't recommend
i had a really bad experience with them. they refused to cover my cat's procedure and treatment because of pre-existing conditions. I spent hours on phone with them, and provided signed documents by multiple veterinaries to contest the pre-existing condition that embrace invented. They finally changed their mind. Just for them to raise their prices by 50% the next year.
Insurer: Embrace
By: Antoine Rivière
Dental cleaning is supposed to be…
Dental cleaning is supposed to be covered with our plan up to $100. Our dog usually gets dental cleaning every 3 years because that's when medically necessary as deemed by our vet. He did have to get an extraction due to chewing on something he was supposed to have, causing a fracture. While he was under anesthesia, they suggested to do the dental cleaning even though the tartar wasn't too bad. It saved us from putting him under anesthesia again (and he's older) later this year to undergo the cleaning. They wouldn't cover the cleaning becuase they said there was tartar mentioned in his notes 6 months ago. They only cover cleaning when there's nothing wrong with the teeth - no one will put their dog under anesthesia for a dental cleaning if there is nothing to clean. That is the only way they will cover it. Trying to get away with whatever they can to not cover something that clearly should be covered. Should be ashamed of themselves.
Insurer: ASPCA
By: Ann
While we are new with Pumpkin and have…
While we are new with Pumpkin and have just submitted our first claim, I will say that the enrollment was easy with the help of Amanda.
Insurer: Pumpkin
By: customer
You were quick and efficient
You were quick and efficient. Doesn't get better.
Insurer: Pets Best
By: Len Brown