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Paperwork Confusion
I have been paid for this claim but I feel the communication between people at Embrace is a little fractured. I sent all of the appropriate paperwork on this claim probably 5 times until they emailed me back asking for it again. Also, it seems that I had a claim when they're trying to implement a new claims system and it took a month. Aside from that, the paid as expected.
Insurer: Embrace
By: Chris
Honest
They covered exactly what they said the would!! No question about anything that was covered. Would recommend using!! Keeps you informed on status !!
Insurer: Embrace
By: Nicole
Incredible Service
We are so grateful to have insurance on both of our dogs. One dog has never needed it (thankfully). However, we have had to use it far too much with our other dog. That being said, the service has been incredible. It is easy to make a claim. They are fast with confirming received claims, and letting you know how much is covered, and then sending the checks. Also, the few times I've talked to someone on the phone they have been very kind and helpful.
Insurer: Trupanion
By: Amy
Incredible Service
We are so grateful to have insurance on both of our dogs. One dog has never needed it (thankfully). However, we have had to use it far too much with our other dog. That being said, the service has been incredible. It is easy to make a claim. They are fast with confirming received claims, and letting you know how much is covered, and then sending the checks. Also, the few times I've talked to someone on the phone they have been very kind and helpful.
Insurer: Trupanion Canada
By: Amy
Customer Oriented
This is our first experience with pet insurance. Much time was spent comparing companies. The ratings by Embrace clients was amazing, yet, with one year of experience it is all true. This is a companythat keeps clients informed as a claim progresses and the claims paid are as stated in the policy. We know first hand. Thanks for your customer orientation and service.
Insurer: Embrace
By: Carl
Old Fashioned Customer Service
Fortunately, I have not had a medical claim in the two years that coverage has been in place, but easily max the Wellness Rewards each year. Claims are easily made and quickly paid. Embrace understands that the success of its business rests on its reputation, and I have found Embrace to be proactive in its customer service - not reactive. How refreshing...
Insurer: Embrace
By: David
Great customer service
always a positive experience, great customer service, fast processing of claims and payments
Insurer: Pets Best
By: Debbi
Good coverage
I wish they covered recurring illnesses but other than that I'm satisfied. It's a comfort to know my dog has insurance if something major is ever wrong with him.
Insurer: ASPCA
By: Ayana
Great service
Never had pet health insurance before but with the high costs I see folks paying out for their best friends I though I should go for it. I looked at several companies and asked several vets and the most recommended was Embrace. They have replied quickly to questions and kept me up to date on claims. So far so good. Highly recomment at this time..
Insurer: Embrace
By: L
Amazing service.
I remember signing up with Embrace almost 7 years ago rather cautiously. My vet had warned me that not all pet insurance was worthwhile. I did my research and felt that Embrace offered the best option. So I enrolled, and nothing happened for 7 years, which was fantastic. With insurance it only matters when you need it, and you only know how truly good they are until you need it. Well, let me just say Embrace and their staff have been amazing. My dog Max is a German Shepherd who needed not one, but two TPLO surgeries (we call them bionic knees), on which he had not one, but two infections. Embrace was wonderful. They were quick, friendly, and even checked up on Max to see how he was doing. I now tell everyone I know and even people I don't know - how great they are. I truly can't say enough about how they've improved Max's life - and made mine so much easier. It was such piece of mind to be able to do what was right for Max and know that my insurance would really help with the cost. I can't recommend them enough. If you are on the fence, I hope this review helps you - and your furry friend.
Insurer: Embrace
By: Chanda