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saved our dog's life
Mere days after our insurance kicked in one of our dogs received a small gunshot wound to her abdomen. She needed to have surgery to remove and reattach her intestines as well as a blood transfusion. If we did not have Embrace we would not have been able to afford to save her life. The claims process was incredibly easy and the customer service representatives are so kind and considerate. I received multiple messages from Embrace employees checking on Lily after her procedure. We never did find out who was responsible for shooting her but we are so grateful for the excellent care she received and assistance Embrace provided us. We will never be without Embrace insurance as long as we have pets.
Insurer: Embrace
By: kate
Waste of money
Again, paid all they could under a wellness claim stating I requested a snap test as part of her annual exam at an Emergency Clinic she was taken to on a Sunday afternoon for severve vomitting. The test was used as diagnostic. They offered to call the vet to verify I did not requested it as wellness, but then claimed the vet was out for a month. These people do everything they can to deny claims or pay them under wellness. Posted my frustration on FB, Laura's repsonse was I was saving $52 by pre-paying for my wellness policy....not if they pay emergency claims under wellness! Also had an attorney bash me on FB defending Embrace, though no fault of Embrace, not exactly good practice.
Insurer: Embrace
By: Sue
Caring, efficient, prompt and hassle-free!
Our puppy (7 months old)had to go to urgent care for a troubling and rather mysterious stomach emergency, with a follow-up at our vet shortly thereafter...the bills quickly added up to almost $1700. The claims paperwork (accessed online with our account info already printed on the form) was submitted by the hospital and our vet, and within a week we received our claim reimbursement check. We received personal e-mails from Healthy Paws staff referring to our puppy by name - and follow-ups asking how she was doing (with a request for a picture). The entire process was VERY easy! Healthy Paws is the BEST!P.S. Our puppy is back to her healthy and very lively self again!
Insurer: Healthy Paws
By: S.
we love embrace
One of our dogs has epilepsy, and other pet insurance providers would not cover him at all. Embrace has been wonderful, with good customer service & prompt reimbursement.
Insurer: Embrace
By: Christina
Very happy with Trupanion
The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.
Insurer: Trupanion
By: Tracy
Very happy with Trupanion
The claim was handled very quickly and the cheque was received within a week. The payment was exactly as expected for my coverage.
Insurer: Trupanion Canada
By: Tracy
Excellent company to deal with
courteous, claims settled in a timely manner
Insurer: Trupanion
By: Rose
Excellent company to deal with
courteous, claims settled in a timely manner
Insurer: Trupanion Canada
By: Rose
Amazing Service -- AGAIN!
We've had our Embrace policy going on three years now, and I can't say enough good things about how responsive Embrace has been to my - and especially my pet's - needs. I feel we're genuinely cared for, which is not something I expect from any insurance company. I live in NYC by Central Park so I meet a lot of new dog owners, and I almost always encourage them to get pet insurance -- especially with Embrace! I simply can't recommend them enough.
Insurer: Embrace
By: Jason
Aspca dropped us due to age.
ASPCA dropped us due to age --11 and 14. We used level 2 accident and illness coverage with aspca for years. We have always been up to date with our payments and no lapse in coverage. The coverage was ok. We received a notice last month that our level 2 coverage will be canceled as of september. They were not going to offer that illness policy anymore. But they will sell us accident insurance. Hum. I called to inquire as this must be a mistake. We have been clients for years. Our illness and claims are are not out of control. Why would they just drop us? Why aren't we just being grandfathered in to any new policies with a payment adjustment of course. I was told, there had been a supplement, an optional additional charge, that I could have added to my insurance which sort of linked all preexisting conditions to our policy. For example, if dog #1 tore a ligament in jan-july coverage period--say june 15. Got the knee fixed, all was well, then showed up lame in same leg august 15, the next coverage period july-jan, the insurance doesn't cover since problem happened in 6 months prior to new coverage period. The additional OPTIONAL supplement policy linked the periods so that it would be covered in new policy period. We chose not to purchase this extra coverage. This year, this optional coverage is now manditory coverage, and in order to continue to have illness insurance, you must purchase this coverage. (we would have been happy to if we must). The
Insurer: ASPCA
By: Robin