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BE AWARE of hidden costs and exclusions!…
While ASPCA has created a very sleek and user-friendly interface for submitting and tracking a claim, I have found a NUMBER of deficiencies in their up front information and back-end service. While having a rep answer the phone quickly and having access to a kind veterinary nurse on the end of a telehealth line are all very helpful as a consumer - I was pretty floored to find that neutering and spaying aren't covered under their basic preventative care plan...the hard way. If you hope to be reimbursed for this VERY COMMON procedure, you MUST select their PRIME care package, in order to have any reimbursement for those costs. Since ASPCA did a poor job of making this information clear up front, I'm hoping this review saves someone else the trouble I've gone through. You have to read through all of the itemized treatments/procedures to see that it's not covered, which wasn't apparent, nor that there was even an upgraded insurance package available.
Insurer: ASPCA
By: Jme Bug
Trouble with paying out for prescription cat food
Trouble getting reimbursed for my cat's prescription food.
Insurer: Embrace
By: David Vaught-Alexander
Easy and fast claim processing
Easy and fast claim processing. Back in my account in 2-3 days.
Insurer: Spot
By: scipper
Vet Visit Review: The "Do Whatever It Takes" Edition
Walking into the vet with pet insurance is like strolling into a fancy restaurant with a gift card that covers the whole menu. Suddenly, every option is on the table, and you're not sweating over the cost of the "premium filet." Normally, vet visits with Lola would include a pre-visit pep talk: *“Okay, Lola, no extra tests today, just the essentials. Be cool.”* But with pet insurance? Oh, it’s game time. The conversation changes from *“What’s the cheapest option?”* to *“Do whatever you need to, doc!”* Lola, of course, eats it up. Extra tests? Sure. Extra belly rubs from techs? Absolutely. She even gets her own little VIP treatment, trotting out of the exam room with her tail wagging like she's just returned from a spa day. Meanwhile, I’m grinning ear to ear knowing my wallet isn’t taking the hit. The best part? That peace of mind. No calculating what I can afford to skip; no guilty *"maybe next time"* for something important. Just the simple relief of knowing Lola is taken care of, top to tail (or in her case, wiggly butt). Pet insurance is the ultimate "treat yourself" for responsible pet parenting. Lola approves, I approve, and the vet probably approves too, given my new-found enthusiasm for diagnostics. Would recommend. 10/10.
Insurer: Trupanion
By: Courtney Peters
Fast processing of claim
Fast processing of claim! Very happy with Pets Best.
Insurer: Pets Best
By: Kristin
Complete ease of use for making claims
Complete ease of use for making claims, and prompt completion
Insurer: Embrace
By: Peter Farrow
They will deny all your claims
They will deny all your claims
Insurer: Embrace
By: Narendra Dyal
Aspen
Event very easy, no complications. Thank you
Insurer: Spot
By: Don R.
I'm canceling this insurance
I'm canceling this insurance. I spend $95 per month and visit the vet yearly. This years' vet visit with shots and ear issue cost was almost $500. Pets Best gave me $0 reimbursement.
Insurer: Pets Best
By: Nicole Valentino
Josh Review
Josh was friendly and informative.
Insurer: Fetch
By: Michael Christian