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Amazing Personal Touch
I am very pleased with the personal emails and customer service we have received from Embrace. My first claim with "wellness rewards" for our dane pup was handled promptly. Thank You! My last experiences with another pet insurance company with our previous dane were not as pleasant.
Insurer: Embrace
By: Nancy
The jury is out for now..
I am a new customer with a rescue kitty. I did my homework researching insurance companies and it seemed that Embrace was the only one that went into effect in 24 hrs. after signing up(for Wellness coverage only). But I signed up with the understanding that everything was covered immediately. It was only until after I submitted my claims that I understood that pre-existing conditions(earmites/fleas) and injury(infection related to the spaying) were not covered. This was not made clear to me on the phone or from reading the brochure. Although everyone I've been in contact with has been very nice and helpful, I feel I did not get the correct information initially. You have to be able to ask the right questions! I have a very young kitty who is mostly an indoor pet so I'm not sure if this is the right insurance for us. We'll see how the next few claims go.
Insurer: Embrace
By: Linda
Awesome Company To Deal With!!
I have a boxer mix who has had occasional issues requiring veterinary intervention. It's been very comforting to know that I have had Healthy Paws insurance to fall back on in case of any great expenses. Healthy Paws seems to take each case very personally and has always been very responsive in reacting to any submitted claims. My claims have been processed extremely quickly and payment has always been sent out promptly! I couldnt imagine a better company to deal with!
Insurer: Healthy Paws
By: Andrew
Satisfied
My 18 mo. chocolate lab had lameness in his right front leg. We took him in for xrays and ct scan and found a small bone chip in his elbow. I filed the claim within 24 hours and it was completed within 10 calendar days (7 business days). Trupanion stayed in contact with me throughout the process.
Insurer: Trupanion
By: Robert
Satisfied
My 18 mo. chocolate lab had lameness in his right front leg. We took him in for xrays and ct scan and found a small bone chip in his elbow. I filed the claim within 24 hours and it was completed within 10 calendar days (7 business days). Trupanion stayed in contact with me throughout the process.
Insurer: Trupanion Canada
By: Robert
We feel as if we've made the right choice.
After less than satisfactory experiences with other pet insurance companies, we finally feel as if we have made the right choice with Embrace. The claim was handled in a timely manner, and we believe that—given the seriousness of the incident—the reimbursement was fair. We hope that future experiences with Embrace continue to be as positive as this initial one.
Insurer: Embrace
By: Paul
Disappointed
I have been with Embrace for almost one year and unfortunately we has the customer are the one paying for the very slow processing of claims do to "training delays". I recently have had a number of illness claims beginning back on 7/10/12 and they are taking almost 30 days to process from receipt of claim to receipt of reimbursement. This is making me rethink the renewal of my policy. At this time I would find it very hard to recommend this company and would caution a potential client.
Insurer: Embrace
By: Debbie
Wow - Quick Claim Processing!!!!
Our Polish Lowland Sheepdog was having tummy issues and after it was all said and done it was quite expensive. I submitted my claim and had a check in my mailbox within days!!!
Insurer: Pets Best
By: Monica