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Happy Customer
"This is our first time having pet insurance and after doing some comparison shopping and speaking with other pet owners, we chose PetsBest, and are glad we did. We elected both wellness and illness policies, and have made claims under both of them. All claims have been processed promptly, with good communication keeping us apprised of the status. The claim submission process is simple, straightforward, and takes just minutes. Bottom line - this has been a very good experience for us and we highly recommend PetsBest to others. "
Insurer: Pets Best
By: John
Fine for accidents, significant unnecessary exclusions
I've been using Pets Best for years. Their premiums aren't terrible for insurance as I understand it, but they have major exclusions in coverage. The worst is related to periodontal disease. They won't cover anything unless your animal's teeth were cleaned within the last 13 months. Given that a dental cleaning has to be performed under anesthesia, this is a minimum of $300 - $1000 for each cleaning and has never been supported as necessary in a very I've visited unless there is evidence to support it. So to deny covering the anesthesia for a tooth extraction and the extractions themselves that became necessary out of nowhere with no prior history is absurd. They have also claimed in the past that one of my cats had a pre-existing condition so they wouldn't cover the bills (it was not a pre-existing condition). I'm not sure what insurance has less exclusions though.
Insurer: Pets Best
By: Kat
Amazed with the efficiency
I am very surprised with the transparency, the efficiency and the communication of Pets Best. This is my first time having a pet insurance and I was not expecting this level of service. I get notification with every process of my claim plus it is extremely easy to file a claim and if you are missing a document, they sent a notification right away explaining with a great detail, what is missing for your claim to be processed. I am extremely happy!
Not sure what am I paying for
all 10 claims submitted this year for stander care such as vaccines and two respiratory infections were denied. In NYC where vet services are so expensive I am paying almost $600/year while this insurance only reimburses $40 dollars/year??? Nice profit margins at customer expense. There are better and more effect insurances. I am considering switching as I feel this is taking advantage of the customers.
Insurer: Pets Best
By: Natasha
Taking care of a sick pet
Caring for a sick pet is already challenging, and the last thing I wanted to worry about was the cost of treatment. Fortunately, I didn’t have to. I felt confident moving forward with the necessary surgery and was reimbursed so quickly that I barely had time to stress about it. I never think twice when asked if I have been happy with our decision to go with Pumpkin. The answer is always a resounding yes!
Insurer: Pumpkin
By: Christina
Awesome and thorough experience with…
Awesome and thorough experience with customer support person. Great value
Insurer: Prudent Pet
By: marilyns..boysgmail.com
Back to back canine cancer diagnosis
After bringing our dog, Maizel, into the vet for what we thought was just an infection in her nose, we received the worst news that she had a rare form of nasal cancer. To get radiation treatment we had to rotate spending 3 weeks in a hotel in NY with her. We were so thankful that we had Pets Best to cover the radiation treatment, and the process was so easy to file the claims. It was one less burden to deal with. We were so thankful to get an extra year with our sweet girl. Only months after her passing, we felt two lumps on our other dog, Boulder, and after their removal we found they were both mast cell tumors. We quickly started chemo. Once again we were so thankful to have Pets Best to help make the decision to do the doctor recommended treatment with no hesitation. We have 2 chemo treatments left and we are hoping that this time luck will be on our side!
Insurer: Pets Best
By: Nicole
Embrace makes the process of submitting…
Embrace makes the process of submitting a claim very quick and easy! We have been pleased with their service!
Insurer: Embrace
By: Grace DeMasi
Easy instructions
Easy instructions; took a matter of minutes
Insurer: Embrace
By: Ilene Cooper
Very kind
Very kind, helped me out when I accidently put the wrong amount of deductible
Insurer: Prudent Pet
By: amelianguyengmail.com