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Great Customer Service
I have insurance for my six year old German Shepherd and my half Lab and half German Shepherd puppy. The reason I chose Embrace is because their coverage seemed broader than most pet insurance companies and so far we have been reimbursed for everything we were expecting, including some things we weren't expecting (e.g. a tooth removal). I have been very impressed with Embrace's prompt responses and willingness to keep me in the loop thus far. Their customer service is excellent. The only thing I wish I could change was waiting so long to get pet insurance for my older dog because she has many pre-existing conditions. Still worth it though!
Insurer: Embrace
By: Genevieve
Wonderful!
My cat had an unusual series of diagnostic tests in the past year and Embrace has reimbursed me the expected amount every time, no questions asked. I work in an animal hospital and have seen our clients struggle with other pet insurance companies; their claims are denied for stupid reasons and they are given the run-around. I have not had this experience with Embrace. My cat visited a cardiologist and an oncologist this year (both very expensive) and Embrace paid me without even requesting vet records, which I was more than happy to send. It was a stressful time for me, thinking that my beloved kitty was sick, but Embrace helped me focus on Lola and not on the expense. Thank you!
Insurer: Embrace
By: Lindy
excellent
claims and questions were handled promptly and professionally
Insurer: Trupanion
By: James
excellent
claims and questions were handled promptly and professionally
Insurer: Trupanion Canada
By: James
Will never be without pet insurance again.
Purchase Pet Insurance for my Polish Lowland sheepdog thinking that I would never use it. After she injured her back hind leg (we still do not know how it was injured) and it did not improve with rest. She was found to have a torn ACL that needed to be repaired through surgery. I was really expecting a hassle trying to file insurance since I had never used Pet Insurance with any of my past dogs. This couldn't be further from the truth, it was quite easy to complete and when I had question the customer service was excellent. I am not easy to please when it comes to service and don't recommend a company unless I am completely impressed. I am completely impressed with Healthy Paws customer service and have recommended them to several friends. The only suggestion I would have is to add the claim status to the user site or add a click to chat. Thanks you have earned a life long customer.
Insurer: Healthy Paws
By: Terri
fast reimbursement.
good service. good value
Insurer: Embrace
By: Chris
Jack Accident
Insurance responded as it should.
Insurer: ASPCA
By: Lucinda
lifesaver
I bought this insurance in Sept. My cat has been bitten by an unknown animal in his yard, gotten sick with the only sympton vomiting and at least one other visit to the vet, I forget what for. The claims were all accepted and paid in a timely manner. Questions I had were answered to my satisfaction. You never know when a pet will need extensive and expensive care, which is more likely they will, and this insurance can really pay off.
Insurer: ASPCA
By: Sally
Quick, Easy and No-hassle
I have an insured 7 month old West White Highland Terrier who was admitted to the vet hospital for chronic vomiting. The claim I submitted was for hospitalization overnight, fluids, medications, referalls etc. I submitted my reimbursement request and within a few days I had an email updating me on the progress. The next day I received an email saying the cheque had been mailed out (including the amount and applicable deductions). It was all very nicely laid out and easy to follow. A few days later I received my cheques in the mail. I have submitted 3 claims to date and trupanion has held up their end. I usually have the cheques within the week and have never had an issue. I thoroughly recommend Trupanion and am very happy I made the choice to use them for my pet's insurance!
Insurer: Trupanion
By: Meagan
Quick, Easy and No-hassle
I have an insured 7 month old West White Highland Terrier who was admitted to the vet hospital for chronic vomiting. The claim I submitted was for hospitalization overnight, fluids, medications, referalls etc. I submitted my reimbursement request and within a few days I had an email updating me on the progress. The next day I received an email saying the cheque had been mailed out (including the amount and applicable deductions). It was all very nicely laid out and easy to follow. A few days later I received my cheques in the mail. I have submitted 3 claims to date and trupanion has held up their end. I usually have the cheques within the week and have never had an issue. I thoroughly recommend Trupanion and am very happy I made the choice to use them for my pet's insurance!
Insurer: Trupanion Canada
By: Meagan