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AWESOME CUSTOMER SERVICE!!!
Charlie is an amazing dog and I have had her insured since she was a puppy. She has always had a weak gastrointestinal tract and experienced many serious visits to the vet. Trupanion has always been there, very understanding and very speedy with their reimburstments. Now she is getting very stiff in her hind quarters and cannot jump up any more. Dr Prince has prescribed JD (joint diet) food and some tablets for the arthritis. This will be ongoing and I was so pleased when Trupanion accepted my claim for the food and medication. What a relief to know Trupanion was there to assist. I am a retired widow and this wonderful caring company has made it possible with helping to keep Charlie and I together a lot longer.
Insurer: Trupanion
By: Barbara
Fantastic Service
Friends thought I was nuts to buy pet insurance, but working in the insurance industry I knew the value of having coverage. When my two-year old cat ate an unidentified object and needed emergency abdominal surgery I was extremely relieved that I had purchased pet insurance. Especially when I was given a quote of $3000-$4000 for the surgery. My cat recovered and once I had obtained all the claim materials I submitted them to Healthy Paws. Healthy Paws contacted me immediately to let me know that they had received the documentation, and within 12 hours they had informed me that my claim was being processed. I received my check 3 days later. Healthy Paws also followed up the following week to inquire about my cat, which I thought was a nice touch. The team at Healthy Paws could not have been more responsive. Ultimately, 72% of my cat's operation was covered, after the deductible and co-insurance. It could have been so much worse. Overall, my Healthy Paws experience was fantastic. I would definitely recommend them.
Insurer: Healthy Paws
By: Aisling
Excellent experience with Healthy Paws
Our Black Lab Mixed-Breed dog had a fatty growth on his neck that needed to be removed. After the surgery, we scanned in the documents and emailed them to Healthy Paws. We originally sent all of the claims and the medical history as a single document and this seemed to cause some problems. Once we scanned each claim as separate documents, the claims were quickly processed and paid. The company did an excellent job communicating with us and keeping us updated on the status of our claims. I would recommend this company to anyone that has a dog, especially one that is problem to health problems.
Insurer: Healthy Paws
By: Patrick
Foreign body ingestion surgery
Submitting the forms - easy. Communication - strong and kept us updated One concern - Trupanion questioned whether we had pet insurance with pet secure, that process took an extra 2 weeks to process that paperwork - a bit frustrating
Insurer: Trupanion
By: Meghann
Foreign body ingestion surgery
Submitting the forms - easy. Communication - strong and kept us updated One concern - Trupanion questioned whether we had pet insurance with pet secure, that process took an extra 2 weeks to process that paperwork - a bit frustrating
Insurer: Trupanion Canada
By: Meghann
Very efficent and fair pet insurance
Pets Best is always very quick to process our claims and is fair with the refunds. I highly recommend them to all my friends with animal companions.
Insurer: Pets Best
By: Stacy
Very fair, very fast
Our Little Bud had life threatening bladder stones. Our vet operated to save his life. We contacted Trupanion a few days later and we received a settlement in under 3 weeks. We could not be happier with their response.Little Bud is now healthy and back to his old tricks. We would like to thank everyone involved for saving this little guys life. That includes Trupanion. Brian Kilhams.
Insurer: Trupanion
By: Brian
Very fair, very fast
Our Little Bud had life threatening bladder stones. Our vet operated to save his life. We contacted Trupanion a few days later and we received a settlement in under 3 weeks. We could not be happier with their response.Little Bud is now healthy and back to his old tricks. We would like to thank everyone involved for saving this little guys life. That includes Trupanion. Brian Kilhams.
Insurer: Trupanion Canada
By: Brian
Confusing Coverage
It seems every time I submit a claim, there's a reason something isn't covered. I might be better off to save the $40 a month into a savings account and then just pay the vet bills when they happen. Response and customer service are good, I appreciate that.
Insurer: Pets Best
By: Rip
Olivia's Operation
Olivia is one of three rescues who found her forever home with us. I was concerned for her after discovering a lump below one of her ears just before the holiday season. She was admitted for surgery in December and Trupanion reimbursed the covered costs by January. Although Olivia was covered for a number of years, this was the first time we put Trupanion to the test and we are very pleased with the outcome. The claim process was straight forward and supported every step of the way. Having the coverage gives us peace of mind that our little ones' health is looked after and the cost doesn't have to be the deciding factor for treatment. Trupanion's customer care provided seamless support with clear communications, follow up and follow through. I would definitely recommend their service!
Insurer: Trupanion Canada
By: Sherry