208,199+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,199 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Think it could of been explain a little…
Think it could of been explain a little slower, because I'm still not 100% what what you cover and what you don't. I was told that I'd get paperwork on it, but yet yet I haven't seen it.
Insurer: Nationwide
By: customer
Amanda was so helpful
Amanda was so helpful, well informed, patient and friendly! Look forward to doing business with you all at Fetch!
Insurer: Fetch
By: Kelly
Excellent Customer Service
Excellent customer service experience. Amanda was the person I chatted with regarding some specific questions about the policy - and she was knowledgeable, informative and personable which made the entire experience fantastic and got me confident enough to go ahead and sign up for the coverage.
Insurer: Fetch Canada
By: Ashmit Vyas
Prudent Pet Insurance
The customer service agent with whom I spoke when enrolling my new puppy in Prudent Pet insurance was extremely friendly and helpful. She returned my call in a timely manner, and because I have never purchased pet insurance before, she then helped me choose the levels I needed, even if it meant lowering the amount in one area where I didn’t require quite as much. After that, she enrolled my puppy herself since I’m not very comfortable with technology. I would certainly recommend Prudent Pet insurance without reservation. They are a supportive, caring group of people with whom to work.
Insurer: Prudent Pet
By: Phaidra Cox
It was so easy to pick out an insurance…
It was so easy to pick out an insurance policy.
Insurer: Prudent Pet
By: djtiliyahoo.com
The representatives
The representatives I had to work with a couple of reps. I sent in claims, and all supportive documentation (soap note a couple of days later). I had constant emails re missing soap note ( for two+ weeks). Finally resolved 2/11/26. Earlier I scope w/a rep re a med. The case reviewer did not understand “generic” vs “ brand name”… I walked the rep I was speaking with through that. And asked her to please educate the reviewer.
Insurer: MetLife
By: customer
Way to expensive if you have a healthy pet
I’ve had Trupanion for several years and initially felt good about the coverage, but the way they price policies has become increasingly frustrating. Their model evaluates your premium based on other pets in your area of the same breed, age, and gender — essentially a “people paying into the same pot” philosophy. While I understand how risk pools work, the reality is that my premiums have risen dramatically even though my own dog’s claims and health history haven’t changed. In just the past few years, my rate has increased 16%, and most recently another 19.5%. The only explanation provided is that costs are rising due to claims from similar dogs in my geographic area. In other words, responsible pet owners can end up subsidizing the misfortune of others nearby, with very little transparency or control. There hasn’t been a clear breakdown showing why these increases are necessary or how they’re calculated beyond general statements about regional trends. I chose this insurer expecting stability and predictability over time, especially given the already higher monthly premium compared to competitors. Instead, the year-over-year increases have made the policy feel less sustainable and harder to justify, particularly when they’re not tied to my pet’s actual usage. Coverage itself may be solid, but prospective customers should go in understanding that premiums can rise significantly based on factors outside your control, including the claims history of other pets in your area. If you’re looking for long-term cost stability or transparency in pricing, it’s worth asking detailed questions and comparing options before committing.
Insurer: Trupanion
By: Jessica Ledder
My baby died and I had to send them all…
My baby died and I had to send them all the info , and have them cancel his policy . They refunded the balance quickly.
Insurer: Pets Best
By: ERIN KENNEDY-GEORGE
It's always so easy to submit claims.
It's always so easy to submit claims.
Insurer: Spot
By: Joyce Hansen
Rebecca is the best
Rebecca is the best. She answered all my questions, so I have a better understanding of the coverage for my cat. She is the reason I decided to sign up for your pet insurance. She is a great asset to your company. Dorothy
Insurer: Prudent Pet
By: Dorothy