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Quite satisfied with Trupanion
Rocky had numerous bladder stones and they were removed with quick recovery.
Insurer: Trupanion
By: Gail
Excellent Service!
This is our second year with Embrace Pet Insurance and we could not be happier with the quick and efficient service. The wellness plan is a big plus. I was pleasantly surprised at the speed of processing our first claim in 2011 when our 6-month old pup lacerated her leg and had to go to the emergency vet (July 4th holiday!). Embrace worked with us and both the emergency vet and our regular vet to process the claim quickly and get the check to us. The excellent service continued throughout the year and we renewed the insurance for 2012. In our most recent claim Embrace separated the Wellness from the injury and sent two checks. I did not expect that. We definitely will continue with Embrace.
Insurer: Embrace
By: Barbara
Outstanding customer service!
Right before Christmas my Golden Retriever, Sugar Bear tore her cruciate ligament. After a visit to the vet, surgery was the recommendation. Not only was I worried about my dog, but I was also worried about the expense of surgery. I called Healthy Paws and was given the step by step procedure to file a claim once surgery was complete.I used the personalized form, my vet faxed it in the day I picked up Sugar Bear, and within hours I had an email from Healthy Paws letting me know what my claim status was. Two days later I received notice that a check was on its way! A day later the check was in my mail box! Unbelievable service! I highly recommend Healthy Paws pet insurance!
Insurer: Healthy Paws
By: Jennifer
Very Pleased with Our Coverage
Without Embrace, we would not be able to afford chemotherapy. Now we are able to continue having quality time with our dog that we are still going to lose too soon. Reimbursements are quick after the initial approval.
Insurer: Embrace
By: Mary
Coverage as advertised
My cat was in great distress and needed emergency care. A combination of ingested hair from grooming and constipation, she was blocked. My claim was handled timely and professionally. I am glad that Embrace was there for us and was completely satisfied.
Insurer: Embrace
By: Jim
Horrible customer service
I am sure this will not make it to the website as all the bad reviews seem to not be publicized. We have been with his company for a few years now. I ask each year to call personally with any changes since their emailing goes start to spam for some reason. Things have gone well until the policy doubled this year with new underwriter's. Ironically, no phone call! Just a very large charge to my credit card. When I called, customer service agreed they would be upset also! I have emailed the company and waiting for manager response. They eat lunch alot!
Insurer: Pets Best
By: Lisa
Fantastic
I have been in a bind with a couple of my pets and Trupanion has given us great service. We so very much appreciate the care they take in processing every claim, and they have definitely helped us immensely. Every pet should have insurance, and every pet owner should choose Trupanion.
Insurer: Trupanion
By: Becker
Fantastic
I have been in a bind with a couple of my pets and Trupanion has given us great service. We so very much appreciate the care they take in processing every claim, and they have definitely helped us immensely. Every pet should have insurance, and every pet owner should choose Trupanion.
Insurer: Trupanion Canada
By: Becker
Impressive claims response
The precertification claims went through in 2 days. Not a cheap surgery and approved. Embrace is impressing me to no end at this point and I have told all to get this insurance for their pet. Amazing.
Insurer: Embrace
By: Ben
Super great service!
Very timely and satisfactory handling of our claims. This insurance was an excellent investment.
Insurer: Trupanion Canada
By: Bill