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Outstanding experience!
This was the most helpful customer service experience I have ever had! They were so very kind and patient and really helped me understand the policy I was choosing. They spent over a half hour on the phone with me answering all of my questions and I never once felt like I was inconveniencing them with my lack of knowledge regarding dog insurance. Prudent Pet was WAY more helpful and pleasant to speak with than any "human" insurance company I have ever dealt with!
Insurer: Prudent Pet
By: jessplourdeaol.com
I can’t say enough about this pet…
I can’t say enough about this pet insurance. Filing a claim is so quick and easy. We were reimbursed for our claim in three days! I would definitely recommend Embrace.
Insurer: Embrace
By: Karen L.
Great Response
My cat recently had to go to the emergency vet. Submitting her claim was extremely simple through the website. My claim was processed immediately, and payment was direct deposited into my checking account. Such a simple and efficient process -- thank you!
Insurer: Spot
By: customer
Best insurance ever!!
Had a huge emergency with our mini dachshund with a ruptured disk and paralysis on the hind end. Ended up with a giant bill. Thank goodness for this insurance. Easy to file the claim and a super-fast payment covering most of it. So grateful!!!
Insurer: Pets Best
By: customer
Maneuvering through the website is…
Maneuvering through the website is hassle-free. I appreciate that as well as the immediate correspondence I receive when asking questions about my pets.
Insurer: Embrace
By: Melissa Uhles
Rejects all claims, demands appeal for all claims
Trupanion is great IF you don't use it. Now that my sweet Maltese is almost 12 and starting to have some health issues, Trupanion systematically rejects all claims, closes them out, and insists on me filing an appeal for every claim. It is maddening and no way to treat a customer who has paid them thousands of dollars in premiums. -They also falsely advertise that my particular vet can be paid directly, with no claims filed by me. My vet has never heard of this program and says they get complaints about Trupanion's false advertising all the time.
Insurer: Trupanion
By: Susan
easy of process, great response time
easy of process, great response time
Insurer: Embrace
By: Bob Naylor
Claims have to be processed faster and…
Claims have to be processed faster and I do not see your phone number posted anymore. Is it there? What is it?
Insurer: Fetch
By: Tom Adams
Brookville Animal Hospital
Very easy to submit claim on website.
Insurer: Embrace
By: Michele Johnston
I called customer service and can't…
I called customer service and can't talk to anyone that can explain if I buy the brand of over the counter medicine, on your formulary, for Whiskey, who was diagnosed with Pancreatic insufficiency, whether it will be covered. Then I was told no one can answer that question, this is like property insurance, not medical insurance. This isn't a proper way to run a pet medical Insurance service. It would be nice if someone could answer my question.
Insurer: Pets Best
By: Charles Holley